Brianna Nichols
Stone Mountain,GA
Summary
Leveraged advanced communication, leadership, and team-building skills developed as a top-tier Server Trainer at STK to successfully build an entrepreneurial career as a Master Cosmetologist specializing in natural hair care. Notable achievements include working on set as a hairstylist for Billboard Magazine styling Druski, providing branded styling services for Rubi Rose, and serving as the exclusive hairstylist for Bella Model School.
Overview
5
5
years of professional experience
Work History
Cosmetologist
Self
Stone Mountain
01.2021 - Current
- Provided personalized consultations to assess client needs and preferences.
- Executed various hair cutting, natural styling, and hair health regimen techniques to enhance client satisfaction.
- Maintained inventory of beauty products and tools to ensure operational efficiency.
- Implemented sanitation protocols to uphold safety and hygiene standards in the salon environment.
- Built strong relationships with clients through effective communication and follow-up services.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Server Trainer
STK
Atlanta
11.2022 - Current
- Trained new servers on menu knowledge, service standards, and customer engagement techniques
- Conducted performance evaluations to identify areas for improvement and implement individualized coaching
- Collaborated with management to refine service procedures and elevate guest experience
- Mentored junior staff, fostering a culture of teamwork and professional growth
- Facilitated role-playing sessions to enhance communication skills and service delivery
- Monitored server performance metrics to drive accountability and optimize operational efficiency
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
Education
Master Cosmetology License -
Hogan Institute of Cosmetology
Lilburn, GA2022
High School Diploma -
North Cobb High School
Kennesaw, GA2015
Skills
- Leadership and people development
- Teamwork and collaboration
- Communications
- Critical thinking/ problem solving
- Tech savvy
Timeline
Server Trainer
STK
11.2022 - Current
Cosmetologist
Self
01.2021 - Current
Master Cosmetology License -
Hogan Institute of Cosmetology
High School Diploma -
North Cobb High School