Summary
Overview
Work History
Education
Skills
Timeline

Brianna Nickerson

Dallas,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Client Intake Specialist

New York Life Insurance Co
09.2022 - Current
  • Secured funding information and verified funding and insurance coverage arrangements.
  • Input data and completed placement paperwork.
  • Completed client reporting requirements consistent with corporate and regulatory standards.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.

Customer Service Specialist

Kobie Marketing Inc.
10.2020 - 09.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Specialist

Aspira
01.2018 - 10.2020
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Followed legal guidelines within company, federal, and state laws!

Education

John Tyler High, Tyler, TX
06.2013

Skills

  • Explaining Benefits
  • Patient Information
  • Court Proceedings
  • Intakes and Assessments
  • Time management
  • Adaptable
  • Trainable

Timeline

Client Intake Specialist - New York Life Insurance Co
09.2022 - Current
Customer Service Specialist - Kobie Marketing Inc.
10.2020 - 09.2022
Specialist - Aspira
01.2018 - 10.2020
John Tyler High - ,
Brianna Nickerson