Hi, I’m
Brianna Nix
Customer Service Rep
Memphis,TN
Summary
Dynamic customer support professional with extensive experience at CVS Pharmacy, excelling in problem-solving and customer engagement. Proven ability to enhance user satisfaction through effective communication and training. Skilled in documentation and reporting, with a strong focus on accuracy and teamwork, customer satisfaction, consistently achieving positive outcomes in challenging situations.
Overview
11
years of professional experience
1
Certification
Work History
Liveops
Live Chat Agent
01.2022 - Current
Job overview
- Responds promptly to customer inquiries via live chat, ensuring clarity and accuracy in communication.
- Assists customers with product-related questions, providing effective solutions and enhancing user experience.
- Maintains comprehensive knowledge of products and services to support customer needs efficiently.
- Collaborates with team members to address and resolve complex customer issues effectively.
- Adapts quickly to changes in processes, demonstrating flexibility in handling diverse customer requests.
CareMetx
Healthcare Billing Specialist
03.2018 - 01.2022
Job overview
- Processed patient billing claims using advanced healthcare billing software, ensuring compliance with industry regulations.
- Reviewed and reconciled financial discrepancies, enhancing accuracy in billing statements and patient accounts.
- Collaborated with healthcare providers to resolve outstanding claims, improving communication and reducing denial rates.
- Conducted audits of submitted claims to ensure adherence to payer guidelines, minimizing errors and maximizing reimbursements.
- Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.
CVS Pharmacy (Remote)
Customer Support Specialist
11.2014 - 03.2018
Job overview
- Provided exceptional customer service through multiple channels, ensuring timely resolution of inquiries and issues.
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.
- Trained and mentored new team members on best practices for customer interactions and problem-solving techniques.
- Managed escalated customer concerns with professionalism, achieving positive outcomes in challenging situations.
- Developed comprehensive knowledge of CVS products and services to provide accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
Concorde Career CollegeMemphis
No Degree from Medical Assistant
10-2021
University Overview
- Honoree of [LAMPLIGHTER]
Whitehaven High SchoolMemphis
High School Diploma
04-2014
University Overview
- Honoree of [Study Club]
- Honor Roll [Annually]
- Awarded [FBLA]
Skills
- Customer services
- Quick typing
- Customer engagement
- Training and mentoring
- Language fluency
- Documentation and reporting
- Telephone etiquette
- Support services
- Goal orientation
- Teamwork and collaboration
- Problem-solving skills
- Attention to detail
Accomplishments
New vendor for Memphis Shelby Co. Schools
Certification
Medical Assistant
Languages
English
Native or Bilingual
Interests
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration.
- Food Blogging
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects.
Timeline
Live Chat Agent
Liveops
01.2022 - Current
Healthcare Billing Specialist
CareMetx
03.2018 - 01.2022
Customer Support Specialist
CVS Pharmacy (Remote)
11.2014 - 03.2018
Concorde Career College
No Degree from Medical Assistant
Whitehaven High School
High School Diploma
Vendor for MSCS
Face Painting and Balloon Twisting, etc.
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