Brianna OConnor
Winter Haven
Summary
Dynamic culinary professional with extensive experience at IHOP, excelling in food preparation and customer service. Proven ability to enhance kitchen efficiency and maintain high cleanliness standards. Highly motivated team player skilled in inventory management and food safety, consistently delivering exceptional dining experiences while fostering positive guest relationships.
Overview
2
2
years of professional experience
Work History
Line Cook
IHOP
Lake Wales, FL
05.2024 - 01.2026
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen workspace to ensure food safety compliance.
- Assisted in inventory management, restocking supplies to minimize shortages during service.
- Collaborated with team members to expedite order fulfillment during peak hours.
- Operated kitchen equipment safely and efficiently, adhering to operational guidelines.
- Monitored food quality and presentation to meet IHOP's high standards for guest satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Grilled meats and seafood to customer specifications.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Dishwasher
IHOP
Lake Wales, FL
05.2024 - 01.2026
- Operated dishwashing equipment efficiently to maintain cleanliness and sanitation standards.
- Assisted kitchen staff by providing clean dishes and utensils promptly for meal service.
- Maintained organized workstations, ensuring easy access to dishware and cleaning supplies.
- Adhered to safety protocols while handling chemicals and operating machinery in fast-paced environment.
Prep Cook
IHOP
Lake Wales, FL
05.2024 - 01.2026
- Prepared ingredients and menu items according to established recipes and portion sizes.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Assisted in inventory management by tracking supplies and reporting shortages to supervisors.
- Operated kitchen equipment, including grills, fryers, and slicers, ensuring safety protocols were followed.
- Ensured compliance with food safety standards by regularly checking temperature controls of stored items.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
Server
IHOP
Lake Wales, FL
05.2024 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and handled transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in training new team members on menu offerings and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Addressed customer inquiries and resolved issues to enhance guest satisfaction.
- Demonstrated adaptability to changing circumstances during peak hours.
- Supported inventory management by restocking supplies as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma - General
Goodrich Academy
Fitchburg, MA05.2013
Skills
Time management
Attention to detail
Highly motivated
Cleaning and organization
Professional attitude
Customer service
Reliable and trustworthy
Active listener
Food preparation
Problem-solving
Food safety knowledge
Team coordination
Cleanliness standards
Food safety
Kitchen sanitization
Deep fryer operation
Following cooking methods
Workload management
Server communication
Food presentation
Food plating
Inventory management
Prepared foods plating
Food storage
Portion control
Food storage procedures
Stock rotation
Crew training
Menu item memorization
Allergen awareness
Supply management
Punctual and honest
Salad preparation
Workstation cleanliness
Prep work
Grill operation
Leadership and decision making
Timeline
Line Cook
IHOP
05.2024 - 01.2026
Dishwasher
IHOP
05.2024 - 01.2026
Prep Cook
IHOP
05.2024 - 01.2026
Server
IHOP
05.2024 - 01.2026
High School Diploma - General
Goodrich Academy