Brianna O'Donnell
Garland,TX
Summary
Driven professional with a proven track record at Thrift City Richardson, enhancing customer satisfaction and exceeding sales targets through expert product knowledge and exceptional communication. Skilled in cash handling and loss prevention, demonstrating reliability and fostering team collaboration. Achieved significant improvements in customer service excellence and store maintenance, contributing to a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Floor Associate Cashier
Thrift City Richardson
1750 E Belt Line Rd #300, Richardson, TX 75081
02.2024 - 08.2024
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Communication with customers professionally and proactively to provide product information and advice.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Utilized customer feedback to improve services and apply best practices.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Grocery Stocker
Walmart
1855 S Garland Ave, Garland, TX 75040
02.2023 - 12.2023
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Checked for outdated and overripe grocery items and removed from inventory.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as 30 pounds.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Picker Packer
Fossil
10615 Sanden Dr, Dallas, TX 75238
10.2022 - 12.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Safely and securely loaded items to prevent damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Skills
- Reliability and punctuality
- Cross-Selling Products
- Loss prevention awareness
- Teamwork
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Upselling strategies
- Store maintenance
- Cash handling expertise
- Customer Assistance
- Money Handling
- Cash Handling
- Customer Engagement
- Flexible Schedule
- Store Opening and Closing
- Retail Sales
- Product Knowledge
- Stocking and Receiving
- Transaction Processing
- Product Promotions
- Independent judgement
- Promotional Events
- Attention to Detail
- Multitasking
- Excellent Communication
- Customer service excellence
- Team Collaboration
- Active Listening
Languages
English
Native or Bilingual
Timeline
Sales Floor Associate Cashier
Thrift City Richardson
02.2024 - 08.2024
Grocery Stocker
Walmart
02.2023 - 12.2023
Picker Packer
Fossil
10.2022 - 12.2022