Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Ke’Aria Banks

Aurora,CO

Summary

Dynamic and results-driven professional with a proven track record at Walgreens, adept in POS system operations and customer service excellence. Leveraged reliability and persuasive communication to enhance customer satisfaction and exceed sales goals. Excelled in team-building, contributing to a positive work environment and driving a client base growth by over 20%.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
years of professional experience

Work History

Walgreens

Sales Floor Associate Cashier
08.2023 - Current

Job overview

  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Managed multiple customer requests simultaneously by prioritizing tasks and efficiently delegating work among team members.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Learned duties for various positions and provided backup at key times.

Good Samaritan

Outbound Sales Representative
02.2023 - 09.2023

Job overview

  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
  • Improved team knowledge and performance with regular training sessions on product updates and sales techniques.
  • Expanded client base through effective networking and relationship-building at industry events.
  • Boosted team morale and productivity by initiating daily team-building exercises.
  • Leveraged customer feedback to relay product improvement suggestions to the development team, driving continuous innovation and maintaining a competitive edge in the market.
  • Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.

Jefferson Parish Government

Clerk Typist
07.2017 - 06.2022

Job overview

  • Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
  • Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
  • Delivered exceptional customer service when interacting with clients, addressing their needs promptly, and professionally.
  • Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
  • Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
  • Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
  • Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
  • Strengthened internal communications within the department by acting as a liaison between staff members when necessary.
  • Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
  • Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
  • Improved overall productivity by efficiently prioritizing and completing assigned tasks in a timely manner.
  • Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
  • Answered and routed incoming calls and took messages when personnel were unavailable.
  • Typed official correspondence and reports from handwritten notes and other information sources.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
  • Used specialized techniques and shortcuts to improve typing speed and meet deadlines.

Education

L.W.Higgins High School
Marrero, LA

Diploma from General Studies
05.2016

University Overview

Skills

  • Reliability and punctuality
  • Cash handling expertise
  • Building rapport
  • Store maintenance
  • Teamwork
  • Merchandising proficiency
  • POS system operations
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Reliability
  • Critical Thinking
  • Customer Satisfaction
  • Customer service excellence
  • Training and mentoring
  • Adaptability
  • Physical Stamina
  • Financial records oversight

Timeline

Sales Floor Associate Cashier
Walgreens
08.2023 - Current
Outbound Sales Representative
Good Samaritan
02.2023 - 09.2023
Clerk Typist
Jefferson Parish Government
07.2017 - 06.2022
L.W.Higgins High School
Diploma from General Studies

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Ke’Aria Banks