Brianna Olivarez
Merkel,Texas
Summary
Dedicated to customer service with 2 years of experience in retail and partially in a food service environment. Adept at managing cash transactions, enhancing customer satisfaction, and streamlining operational processes. Proven skills in time management and communication, with a focus on creating positive experiences for customers and colleagues alike.
Overview
4
4
years of professional experience
Work History
Cashier
Petsmart
Abilene, TX
11.2024 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Welcomed customers and helped determine their needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolving transaction issues.
Cashier
Wingstop
Abilene, TX
09.2024 - 02.2025
- Efficiently manage cash transactions and provide exceptional customer service, ensuring a smooth dining experience for patrons at Wingstop
- Maintain accurate cash drawer balances and process various payment methods, contributing to the restaurants financial accuracy and integrity.
- Work seamlessly with kitchen staff to fulfill orders promptly, enhancing overall customer satisfaction and operational efficiency.
- Cleaned and sanitized cashier workstation and scanning area. Cleaned, swept, mopped, removed trash, and disinfected shop area to maintain customer safety, health, and professional appearance
- Met customer needs through polite, friendly and attentive service.
Sales Associate
Spirit of Halloween
Abilene, TX
10.2024 - 11.2024
- Collaborated with team members to achieve sales targets and enhance store performance.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Food & Consumable
Walmart
Odessa, TX
09.2022 - 05.2024
- Rotated stock correctly to Prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Greeted customers and directed to request products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
Cashier/Court Monitor
Altitude Trampoline Park
Odessa, TX
12.2021 - 05.2022
- Monitoring everyone safety m managed party bookings and jump time reservations while ensuring safety. Handled cash transactions and food service, contributing to a vibrant atmosphere. Provided exceptional customer service, addressing and inquiries resolving concerns. Assisted in creating a welcoming environment for guests of all ages.
- Worked Seamlessly with team members to maintain a clean, safe facility. Participated in cross-training initiatives, enhancing overall operational efficiency.
Education
High school Diploma -
Odessa Collegiate Highschool
01.2024
Associate's - science
Odessa college
01.2024
Skills
- Service-oriented team member with good communication skills and a friendly personality
- Helps resolve customer inquiries and offers understanding of store practices to keep workflows operating smoothly
- Greeted customers and directed them to requested products Directed store customers and discussed needs I improved customer satisfaction through follow-up and enthusiasm
- Patience and empathy
- Customer service
- Time management skills
Timeline
Cashier
Petsmart
11.2024 - Current
Sales Associate
Spirit of Halloween
10.2024 - 11.2024
Cashier
Wingstop
09.2024 - 02.2025
Food & Consumable
Walmart
09.2022 - 05.2024
Cashier/Court Monitor
Altitude Trampoline Park
12.2021 - 05.2022
Associate's - science
Odessa college
High school Diploma -
Odessa Collegiate Highschool
Community Service
Holiday Lincoln Tower, 311 W 4th St, Odessa, TX, 79761, 2021-11, 2022-01