Brianna O'Neil
Virginia Beach,VA
Summary
Detail-oriented and highly organized professional pursuing a career in Medical Billing and Coding, with a strong foundation in healthcare documentation, medical terminology, and coding principles. Known for adaptability, professionalism, and the ability to learn quickly while maintaining accuracy and confidentiality. Eager to apply transferable skills and healthcare knowledge in a Medical Billing and Coding role while continuing to grow within the healthcare administration field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Style Consultant
Target
03.2026 - Current
- Provided personalized styling consultations for diverse client needs.
- Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
- Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.
Team Manager- Sales
DIRECTV
09.2024 - 05.2025
- Managed a team of 15+ sales agents, tracked KPIs including sales conversion, hours logged, and cost per sale.
- Delivered training, coaching, and performance reviews to build a high-performing sales culture.
- Coordinated payroll reporting and incentive calculations with accuracy and timeliness.
Sales Associate
DIRECTV
04.2021 - 09.2024
- Initiated outbound calls and fielded inbound inquiries to sell cable and internet bundles.
- Identified client pain points and customized product solutions.
- Delivered persuasive product education and cross-sell strategies to exceed sales goals.
- Logged accurate customer interaction notes in CRM for follow-up and analysis.
Collections Agent
Capital One
05.2020 - 03.2021
- Handled customer inquiries and complaints on overdue Capital One Auto Finance accounts.
- Successfully negotiated payment plans while maintaining empathy and compliance.
- Educated clients on financing terms and resolved delinquencies through effective communication.
- Processed real-time payments and scheduled automated debits.
Education
Bcs. in Economics -
University of The West Indies
High School Diploma -
Merl Grove High
Medical Billing & Coding Training
Tidewater Medical Training
Certification
- Certified Billing & Coding Specialist- NHA
Timeline
Style Consultant
Target
03.2026 - Current
Team Manager- Sales
DIRECTV
09.2024 - 05.2025
Sales Associate
DIRECTV
04.2021 - 09.2024
Collections Agent
Capital One
05.2020 - 03.2021
Bcs. in Economics -
University of The West Indies
High School Diploma -
Merl Grove High
Medical Billing & Coding Training
Tidewater Medical Training