Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akosua Laing

Antioch,TN

Summary

Guest focused, results driven retail professional with hands on experience supporting daily store operations in fast paced environments. Demonstrates strong leadership potential through collaboration, coaching, workload prioritization, and guest experience execution. Highly motivated to develop executive leadership skills and gain a realistic preview of an Executive Team Lead role through Target’s Stores Executive Internship.

Overview

8
8
years of professional experience

Work History

Style Consultant

Target
10.2025 - Current

• Deliver a consistent guest first experience by actively engaging with guests, identifying needs, and recommending appropriate solutions

• Support daily salesfloor priorities including merchandising, product placement, and maintaining brand standards

• Utilize Target technology and handheld devices to locate inventory, assist guests, and support operational efficiency

• Adapt quickly to changing business priorities while maintaining a positive and inclusive team culture

• Uphold safety, compliance, and ethical conduct standards across all areas of the store


Eligibility Assistant

Department of Human Services
04.2025 - 10.2025

• Managed a high volume workload while maintaining accuracy, confidentiality, and policy compliance

• Communicated clearly with diverse clients to resolve concerns and deliver a respectful service experience

• Independently prioritized daily responsibilities to meet deadlines and performance expectations

• Collaborated with internal partners to ensure smooth operations and positive outcomes

Fulfillment Associate

Amazon
09.2024 - 08.2025

• Executed daily operational priorities in a fast paced, physically demanding environment

• Used handheld scanners and inventory systems to accurately process and move merchandise

• Worked independently and collaboratively to meet productivity, safety, and quality goals

• Adapted quickly during peak volume periods while maintaining operational accuracy

Package Handler / Trainer

FedEx
03.2020 - 04.2024

• Trained and coached new team members on safety procedures, workflow expectations, and performance standards

• Communicated daily priorities and provided real time feedback to support team success

• Fostered a culture of safety, accountability, and compliance

• Worked flexible schedules including nights, weekends, and peak business periods

Cashier / Customer Service Associate

Walmart
11.2017 - 01.2023

• Delivered welcoming, efficient guest service in a high traffic retail environment

• Accurately handled cash register operations, returns, and exchanges

• Resolved guest concerns while maintaining store standards and service expectations

• Supported store operations during peak shopping time

Education

Bachelor of Science - Business Management

University of Tennessee
Knoxville
12.2025

Skills

  • Guest Experience & Service Recovery
  • Retail Sales & Merchandising Execution
  • Team Leadership & Coaching
  • Workload Planning & Prioritization
  • Communication & Collaboration
  • Store Technology & Handheld Devices
  • Safety & Compliance
  • Adaptability in Fast-Paced Environments

Timeline

Style Consultant

Target
10.2025 - Current

Eligibility Assistant

Department of Human Services
04.2025 - 10.2025

Fulfillment Associate

Amazon
09.2024 - 08.2025

Package Handler / Trainer

FedEx
03.2020 - 04.2024

Cashier / Customer Service Associate

Walmart
11.2017 - 01.2023

Bachelor of Science - Business Management

University of Tennessee