- I like working with my hands and fixing things
- Hiking
- I love working with Animals
Soren Swenson
Mankato,MN
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Target, excelling in guest accommodations and complaint handling. Proven ability to enhance guest experiences through clear communication and teamwork. Skilled in operating heavy machinery, having acquired a CDL license, while consistently maintaining high morale among team members.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Target
10.2022 - Current
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Improved team efficiency with thorough training on customer service protocols.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Landscape Worker
Moms Design Build
06.2024 - 09.2024
- For this job I worked with a crew normally a new one every week and would be tasked with building strong retaining walls and building decks. I was also required to lay mulch sod for large houses along with planting flowers for companies like Cambria and/or personal homes.
- This job had me building good work ethic by waking up early in the morning around 6-7AM and working late sometimes till 11PM.
- I also needed to get better at detailing vehicles and completing mandatory checks on the engine, oil, tires, ect.
- I acquired my CDL license working this job in order to operate some of their bigger vehicles such as a Ford 650 carrying heavy boulders.
- I became a lot better at operating skid-loaders.
- I would often work on projects upwards of 900 thousand dollars requiring me to handle expensive luxury items such as a swim spa.
Service Advocate
Chick-fil-A
10.2019 - 10.2022
- This was my first job, for this job I would be tasked with having strong communication skills especially with guests while working in a stressful fast paced environment. I needed to have good problem solving skills as to give all guests the best possible chick-fi-a experience. I was also required to be flexible by working in as many positions as possible. Finally I had to clean the restaurant at the end of every night whenever I worked closing shifts. Putting food away to a safe spot, wiping down tables and the play set, cleaning the bathrooms and sweeping the floors.
Education
Bachelor of Business -
Minnesota State University, Mankato
Mankato, MN05-2029
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Complaint handling
- Food and beverage area setup
- Clear communication
- Multitasking Abilities
- Guest experiences
- Teamwork and collaboration
- Relationship building
- Team building
- Multitasking
Interests
Timeline
Landscape Worker
Moms Design Build
06.2024 - 09.2024
Guest Service Representative
Target
10.2022 - Current
Service Advocate
Chick-fil-A
10.2019 - 10.2022
Bachelor of Business -
Minnesota State University, Mankato