BRIANNA ORTIZ
Cibolo,TX
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
Scooter’s Coffee
06.2024 - Current
- Supervise daily operations to ensure smooth and efficient workflow during shifts.
- Coordinate scheduling, manage breaks, and oversee shift transitions to maintain staffing needs.
- Manage inventory, place supply orders, and monitor stock usage to minimize waste.
- Deliver excellent customer service by resolving issues, handling complaints, and ensuring satisfaction.
Brand Lead Representative
Hollister Co.
10.2023 - 09.2024
- Supported store management in daily operations including inventory, merchandising, and upkeep.
- Executed promotional events and seasonal floor sets to boost customer engagement and sales.
- Provided personalized product recommendations, enhancing shopping experiences and building loyalty.
- Monitored sales goals and collaborated with the team to meet and exceed performance targets.
Education
Bachelor of Business Administration - Accounting
The University of Texas at San Antonio
05.2027
Skills
- Reliability & accountability
- Team collaboration & leadership
- Flexible scheduling & adaptability
- Multitasking & time management
- Bilingual: English & Spanish
- Microsoft Excel Certified
Awards
Professional Businesswomen Society
Certification
Excel Certified
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Shift Lead
Scooter’s Coffee
06.2024 - Current
Brand Lead Representative
Hollister Co.
10.2023 - 09.2024
Bachelor of Business Administration - Accounting
The University of Texas at San Antonio
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