Jordan Edwards
Charlotte,NC
Summary
My name is Jordan Edwards, and I am a dedicated and hardworking professional with experience in the food service and hospitality industry. I take pride in providing excellent customer service and creating a welcoming environment for guests. As a strong listener and team player, I work well under pressure and consistently ensure tasks are completed efficiently and to a high standard. I am reliable, responsible, and skilled at multitasking, while maintaining a positive attitude and helping customers feel comfortable and valued.
strong listener and team player, I work well under pressure and consistently ensure tasks are completed efficiently and to a high standard. I am reliable, responsible, and skilled at multitasking, while maintaining a positive attitude and helping customers feel comfortable and valued.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
Charlotte, NC
05.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Assisted over 100 customers on a day to day basis.
- Trained and mentored new team members on operational procedures and Starbucks standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented best practices for cash handling, ensuring accuracy in daily financial transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Lead Cook
Omni Hotels & Resorts
Charlotte, NC
07.2024 - 05.2025
- Supervised kitchen staff to ensure high-quality food preparation and presentation.
- Developed and implemented new recipes, enhancing menu offerings for diverse clientele.
- Executed over 100 breakfast meals each morning.
- Maintained inventory control, minimizing waste through efficient stock management.
- Trained junior cooks in culinary techniques and safety protocols to uphold standards.
- Coordinated with front-of-house staff to ensure timely service during peak hours.
- Ensured compliance with health regulations, maintaining sanitation standards throughout the kitchen.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
Shift supervisor
Starbucks
Charlotte, NC
02.2022 - 07.2024
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members on beverage preparation and customer engagement techniques.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored performance metrics to drive team accountability and improve service efficiency.
- Resolved customer complaints swiftly, fostering positive relationships and loyalty within the community.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Trained 2 partners successfully to become baristas and 1 later becoming a shift supervisor.
Certified Trainer
Chipotle
Charlotte, NC
08.2020 - 05.2021
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational procedures and Starbucks standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented best practices for cash handling, ensuring accuracy in daily financial transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Lead
Grecian Gyro, Georgia
Charlotte, NC
01.2019 - 05.2019
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational procedures and Starbucks standards.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented best practices for cash handling, ensuring accuracy in daily financial transactions.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Associates Degree - Culinary Arts
Johnson & Wales University
North Carolina03.2021
Diploma -
Northview High
Georgia12.2018
Associate of Science - Vocational Studies in Culinary Arts
Holy Childhood High School
Kingston, Jamaica2015
Skills
- Customer Service & Guest Experience
- Team Leadership & Staff Support
- Food Safety & Sanitation Practices
- Cash Handling & POS Systems
- Multitasking in Fast-Paced Environments
- Clear Communication & Active Listening
- Conflict Resolution & Problem Solving
- Time Management & Organization
- Team Collaboration
- Training & Mentoring New Employees
- Attention to Detail
- Reliability & Accountability
AWARDS
- Partner of the quarter at Starbucks 2024
- Culinary champion at Omni hotel 2024
- Partner of the quarter at Starbucks 2026
Accomplishments
- Lead rifle in ROTC in high school
- Orientation leader 2020-2023 in college
Timeline
Shift Supervisor
Starbucks
05.2025 - Current
Lead Cook
Omni Hotels & Resorts
07.2024 - 05.2025
Shift supervisor
Starbucks
02.2022 - 07.2024
Certified Trainer
Chipotle
08.2020 - 05.2021
Shift Lead
Grecian Gyro, Georgia
01.2019 - 05.2019
Associates Degree - Culinary Arts
Johnson & Wales University
Diploma -
Northview High
Associate of Science - Vocational Studies in Culinary Arts
Holy Childhood High School