Fawn Leon Perelli
Stuart
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks, excelling in customer service and team leadership. Expert in espresso preparation and cash handling, I enhanced store productivity during peak hours and resolved customer complaints effectively, contributing to improved satisfaction ratings. Committed to fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
S
04.2022 - Current
- Supervised daily operations and ensured adherence to quality standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and conducted stock audits for product availability.
- Implemented efficient workflows to enhance store productivity during peak hours.
- Monitored cash handling procedures to ensure accuracy and security.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Coordinated shift schedules to optimize staff coverage and reduce labor costs.
- Led team meetings to promote communication and align on operational goals.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Team Member
Cinnabon Bakery
Albuquerque, NM
04.2020 - 12.2021
- Delivered exceptional customer service, addressing inquiries and ensuring satisfaction.
- Operated baking equipment, following safety guidelines and maintaining cleanliness standards.
- Assisted in food preparation and product assembly, adhering to quality control measures.
- Collaborated with team members to optimize workflow and enhance overall efficiency.
Education
No Degree -
N/A
Skills
- Espresso & coffee beverage preparation
- Customer service & guest experience
- Fast-paced café operations
- Cash handling & POS systems
- Communication & teamwork
- Food safety & sanitation
- Multitasking during rush periods
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Team Member
Cinnabon Bakery
04.2020 - 12.2021
No Degree -
N/A