Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Brianna Osborn

Reno

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience

Work History

Director, Client Care

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Reno
09.2020 - Current
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Represented the organization at industry events, conferences, and public meetings.
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Directed operations to improve efficiency and increase profit margins.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.

Education

High School Diploma -

Earl Wooster
Reno
06-2010

Some College (No Degree) -

TMCC
Reno, NV

Skills

  • Customer engagement
  • Issue resolution
  • Staff scheduling
  • Project management
  • Staff development
  • Operations management
  • People management
  • Relationship building
  • Client relations
  • Task delegation

Affiliations

  • Photography
  • Reading

Accomplishments

  • Advanced Diploma
  • Perfect scores on performance reviews for the last 5 years with my current employer.

Languages

English
Professional

Timeline

Director, Client Care

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09.2020 - Current

High School Diploma -

Earl Wooster

Some College (No Degree) -

TMCC

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