Synyé Carter

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

• People’s Bank A Codorus Valley Company, York, Client Care Operations Administrator, 01/01/24, Present, During my daily duties I answer and respond to client requests and inquiries over the phone and through email. I manage and update company databases by keeping track of inventory. I oversee financial, employee, and client records. My role also consists of mailing customer correspondence and newsletters.
• Wells Fargo, York, BANKTELLER, 06/01/23, 01/01/24, Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries. Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently. Balanced cash drawer and maintained full accountability for assigned cash on hand. Greeted customers with professionalism and friendly and courteous demeanor. Resolved customer complaints in a timely manner while maintaining the highest level of professionalism. Developed strong relationships with customers to ensure repeat business. Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner.
• The Shoe Department, Shrewsbury, SALESASSOCIATE, 01/01/19, 10/01/20, Assisted customers with product selection to ensure customer satisfaction. Operated cash register and POS to handle purchases, refunds, and exchanges for customers. Established a positive rapport with customers by delivering friendly, personalized service. Encouraged customers to make additional purchases and suggested relevant items. Followed checklist to complete retail store opening and closing activities. Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers. Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
• Peoples Bank, York, BANKTELLER, 01/01/21, 03/01/22, Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions. Guided customers in selecting appropriate financial products for individual needs. Complied with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures. Processed ATM deposits and reconciled against reports. Drafted currency and transaction reports at close of each business day. Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner. Verified the accuracy of customer account information prior to processing transactions. Updated account information for customers when requested, including address changes or name modifications. Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents. Received mortgage, loan and public utility bill payments, verified payment dates, and amounts due. Quoted unit exchange rates, following daily international rate sheets and computer displays.
• Keystone Kids, New Freedom, TEACHER, 04/01/20, 01/01/21, Managed student behavioral issues to optimize classroom learning environment. Motivated and engaged students, developing skills and knowledge for academic foundation. Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety. Identified student needs and collaborated with staff members to assess and solve challenges. Created flexible academic programs and classroom environments, promoting learning and personal growth. Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade levels. Coached students in areas such as study habits, test taking strategies and organizational skills. Engaged parents or guardians by connecting via phone or e-mail. Identified and suggested creative sources to help students grasp complex subjects or concepts. Used varied tools to perform both formative and summative assessments.