UCSD graduate with a B.S. in Human Biology who is committed to their work. Friendly, hard-working, reliable, and knowledgeable in customer communication. Offers 6+ years of background experience in customer relationship building, teamwork environment and organization skills along with 1 year experience in a clinical setting. Pursuing expanded knowledge in a fast-paced clinical setting where focus and dedication are highly sought.
Overview
8
8
years of professional experience
Work History
Medical Scribe and Administrative Assistant
Southern California Orthopedic Institute
Westlake Village, CA
09.2023 - Current
Observed physical examinations and procedures performed by physicians to document findings accurately in the EMR system.
Input documents such as X-rays, MRIs, nerve conduction studies, bone density scans, surgical operation notes, and laboratory results into the patient's electronic chart.
Provided clerical support to physicians, PA's and medical assistants during office hours, including scheduling follow-up appointments, faxing patient documents through GoldFax, and rooming patients.
Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
Doubled the physician's new patient intake and increased overall patient intake by 70%.
Obtained clinical and operating room knowledge in treatment, pain management procedures, and surgery in the field of spine and orthopedics.
Composed physician's medical notes for 110-150 patients per week which included the history of illness, medical history, medications, surgical history, in-office physical examination, attempted conservative treatment, injection history, a treatment plan, and assisting in dictating a discussion summary for each patient's visit.
Hostess
Snooze AM Eatery
La Jolla, CA
04.2022 - 12.2022
Greeted 350 guests per shift and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable, ready for guests and shorten wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Developed long-term relationships with customers to increase opportunities for repeat business.
Cashier
Whole Foods Market Inc
La Jolla, CA
10.2020 - 04.2022
Accepted cash and credit card payments, issued receipts and provided change.
Alleviated general manager's workload by training new team members in cash register operation, stock procedures and customer services.
Cross-trained in other departments to provide coverage and keep store operational.
Provided detailed and personalized customer service to find specific products, answer questions and offer specialized product advice.
Sales Associate
As You Wish Pottery
Simi Valley, CA
06.2017 - 10.2020
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Received and displayed product shipments on store retail shelves upon delivery.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Answered incoming telephone calls to provide store, products and services information.
Scheduled and confirmed appointments for groups of 5-30 people to arrange birthday parties, classes, and Girl Scout events.
Engaged and led people of all ages in painting pottery with organized classes and events.
Logged and reported daily sales to corporate.
Balanced the cash registers and calculate the deposit to prepare for the bank.
Education
Bachelor of Science - Human Biology
University of California - San Diego
La Jolla, CA
06.2023
Associate of Science - Biology
Moorpark College
Moorpark, CA
05.2020
High School Diploma -
Simi Valley High School
Simi Valley, CA
05.2017
Skills
Teamwork and Collaboration
Customer- and Service-Oriented
Reliable and Trustworthy
Active Listening and Communication
Medical Terminology
BLS Certified
HIPAA compliance
Spanish-speaking: Limited Working Proficiency Level 2
Typing Skills: 65 WPM
Proficiency in Windows operating systems, Microsoft Word and Excel, Outlook, and CareConnect system utilizing Epic software
Volunteer
Los Robles Hospital: March 2024 - current; Assist in hospital errands as needed including blood runs, lab specimen deliveries, discharging patients, delivering food to patients, fulfilling patient requests during their hospital stay, working at the front desk, checking in and accounting for all visitors entering the hospital, assisting nurses with patient needs/copying or printing documents for nurse stations/assisting nurses in transferring patients, and fulfilling the lead volunteer position when needed to direct and assign duties to volunteers.
Food distribution: July2021-January 2023; Worked with a team to make and distribute packages of food to low income neighborhoods in San Diego. We created a drive-thru tent for families of 3-8 people to retrieve bags of food that sustained their families for 3-5 days. This also included food distribution on holidays such as Thanksgiving and Christmas.
Simi Serve:April 2020-August 2020; During the COVID-19 pandemic, I volunteered to run errands for the elderly and immunocompromised living in Simi Valley, as they were unable to be exposed to the community or leave their homes. This included practicing sterile techniques, effectively communicating with individuals at higher risk of infection during the pandemic, safely transporting goods, and ensuring comfort to the affected community during times of isolation.
Simi Valley Care Center: 2016-2018; Attended to patients by leading them through daily concentric exercises to improve muscle movement and blood flow, entertain them with games or activities, helped transport patients to different rooms, and assisted nurses with daily tasks.