BRIANNA PARCHMENT
Bronx,US
Summary
Experienced specialist in operations management, facilities optimization, and program coordination, adept at enhancing workflows and service delivery. Proven track record in vendor oversight, data analysis, and cross-functional collaboration to drive efficiency and improve workplace experiences. Seeking to leverage skills and experience as a Program, Facilities & Business Operations Specialist to contribute to organizational growth and excellence.
Overview
10
10
years of professional experience
Work History
Operations Consultant (School Operations & Grants)
Mott Hall Bronx High School
The Bronx, NY
12.2025 - Current
- Lead implementation of Arts Grants, partnering with school leadership to allocate funds and ensure timely program execution.
- Serve as a strategic operations partner to the Principal and Assistant Principal, managing calendars, operational priorities, and daily execution of school-wide initiatives.
- Design and maintain operational systems for Regents Prep and academic interventions, including student selection workflows, attendance tracking, and family communication.
- Develop and implement a student device management and replacement system, including reporting, loaner tracking, and parent consent workflows.
- Coordinate instructional operations by scheduling teacher observations and debriefs while maintaining trackers for pacing and accountability.
- Manage school-wide administrative infrastructure, including Google Workspace organization, shared calendars, hiring logistics, and stakeholder communication.
- Build and manage end-to-end event operations for student activities and culture programming, including staff coordination, logistics planning, and post-event tracking and reporting.
Operations Manager (Facilities & Business Operations)
Excellence Community Schools
The Bronx, NY
05.2022 - 08.2025
- Directed day-to-day facilities operations, service workflows, and cross-functional coordination for a 500+ user environment, ensuring a safe, efficient, and high-quality workplace experience.
- Optimized facilities workflows—including preventive maintenance, room scheduling, and vendor service delivery—reducing operational friction and improving response time across 30+ spaces.
- Managed 20+ vendor contracts, tracked performance, ensured SLA compliance, and led on-time execution of repairs, installations, and service initiatives.
- Built and maintained an asset and inventory management system, ensuring 100% accuracy and timely allocation of supplies and equipment.
- Implemented and documented emergency response and business continuity procedures; facilitated 10+ annual drills and cross-team readiness training.
- Created clear SOPs, checklists, and knowledge resources that reduced onboarding time and increased team alignment.
- Led daily user-flow operations—including transportation, scheduling, and service coordination—supporting on-time movement and consistent service delivery for 500+ people.
- Worked directly with leadership on operational planning, capacity forecasting, and improvement initiatives, providing data insights and operational recommendations.
Program Operations Coordinator
Excellence Community Schools
The Bronx, NY
07.2020 - 05.2022
- Owned program operations, communications workflows, and user engagement systems supporting 500+ participants in a hybrid environment.
- Designed and executed program operations that increased user engagement by 25–40% across events, digital channels, and structured programming.
- Managed a CRM-style database of 900+ users, improving data accuracy, segmentation, reporting, and communication workflows.
- Planned and executed hybrid events, improving attendance by 30% through better logistics, communication, and user experience design.
- Developed cross-channel communication strategies—newsletters, email, social—that strengthened engagement and increased digital reach.
- Conducted research and data analysis to inform program improvements, increasing participation by 20% in key initiatives.
- Built templates, messaging, and internal communication materials that streamlined cross-functional alignment and stakeholder visibility.
Marketing & Operations Assistant
Bronx Charter School for Excellence
The Bronx, NY
09.2018 - 02.2020
- Managed multi-channel content calendars and campaign workflows, increasing digital engagement by 90% within four months.
- Supported launch operations for a new organizational site, coordinating logistics, communications, and stakeholder updates.
- Built dashboards and weekly performance reports to track engagement metrics and guide strategic decisions.
- Developed digital assets and messaging for outreach, enrollment, and community engagement campaigns.
Communications & Operations Assistant
Creative Writing Services
05.2016 - 02.2018
- Coordinated project logistics and client communication for 20+ clients, ensuring timely delivery and high-quality work products.
- Designed branded digital content that increased client visibility by 20% across online platforms.
- Conducted research, prepared briefs, and supported strategy development for marketing campaigns.
- Proofread manuscripts, business plans, and marketing materials to ensure clarity, consistency, and brand alignment.
Education
Bachelor of Arts - Communications
SUNY Albany
Albany, NY05-2020
Skills
- Operations management and optimization
- Facilities and workplace operations
- Program and project management
- Vendor and contract oversight
- Workflow enhancement
- Standard operating procedure development
- Cross-functional collaboration
- Stakeholder communication
- Knowledge management strategies
- Data tracking and reporting
- Process improvement methodologies
- Google Workspace proficiency
- Microsoft 365 expertise
- Project management tools (Asana, Slack, Teams)
- Video conferencing (Zoom)
- Design tools (Canva, Adobe)
- Data analysis (Pivot Tables, VLOOKUP)
Accomplishments
- Improved operational efficiency by 20% by redesigning workflows, clarifying roles, and implementing standardized documentation.
- Coordinated end-to-end facilities and program operations for 500+ users, maintaining 100% accuracy in asset and inventory management across 30+ spaces.
- Built scalable communication frameworks and digital engagement systems, increasing program participation by 25–40% across channels.
LANGUAGES
French Intermediate
Timeline
Operations Consultant (School Operations & Grants)
Mott Hall Bronx High School
12.2025 - Current
Operations Manager (Facilities & Business Operations)
Excellence Community Schools
05.2022 - 08.2025
Program Operations Coordinator
Excellence Community Schools
07.2020 - 05.2022
Marketing & Operations Assistant
Bronx Charter School for Excellence
09.2018 - 02.2020
Communications & Operations Assistant
Creative Writing Services
05.2016 - 02.2018
Bachelor of Arts - Communications
SUNY Albany