Delissia Glenn
Summary
Operations and leadership professional with 6+ years of experience leading teams, improving performance, and driving operational results in fast-paced, high-volume environments. Proven ability to supervise large teams, coach and develop associates, manage labor and productivity, and implement process improvements that strengthen efficiency and accountability. Data-driven leader experienced in KPIs, staffing, training, compliance, and operational execution, committed to delivering strong customer experience and contributing to Walmart’s leadership pipeline as a Coach / Operations Manager Trainee.
Overview
6
6
years of professional experience
Work History
Grants Administrator/Operations Supportt
Connections Thru Life, Inc.
Owings Mills, Maryland
11.2024 - Current
- Manage operational and financial processes for a $13M+ program portfolio, ensuring compliance, accuracy, and reporting integrity.
- Maintain performance tracking systems and dashboards used by leadership for monitoring and decision-making.
- Coordinate cross-functional workflows, documentation, and compliance activities to ensure efficient operations.
- Strengthened documentation and tracking processes, improving accuracy, organization, and audit readiness.
Area Manager of Operations
Amazon
Sparrows Point, Maryland
08.2024 - 11.2024
- Led daily operations for a high-volume fulfillment area, supervising 50–100 associates and driving productivity, safety, and quality performance.
- Coached and developed associates through performance management, training, and clear expectation setting, improving accountability and team output.
- Analyzed KPIs, productivity, and labor metrics to identify operational gaps and implement corrective action plans.
- Managed staffing, scheduling, and overtime control to align workforce resources with business demand and cost targets.
- Led workflow and process improvements that reduced bottlenecks and strengthened operational consistency.
- Handled associate relations, conflict resolution, and performance coaching while maintaining a positive and accountable team culture.
- Ensured operational execution aligned with company standards, safety policies, and customer service expectations.
Operations Coordinator
About Faces Entertainment
Ellicott City, Maryland
04.2022 - 08.2024
- Coordinated scheduling, logistics, and operational execution across multiple concurrent events and client engagements.
- Managed stakeholder communication and tracked operational activities to ensure deadlines, service quality, and workflow continuity.
- Maintained financial and operational records supporting accurate tracking and efficient service delivery
Program & Operations Coordinator
Walker Enterprise Construction
Owings Mills, Maryland
03.2020 - 04.2022
- Supported daily operations, vendor coordination, and workflow management across multiple projects.
- Improved service delivery efficiency through process improvement and operational tracking.
- Maintained reporting and operational systems supporting forecasting, planning, and leadership decisions.
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Largo, MarylandSkills
- Team Leadership & Associate Development
- Operations Management
- Performance & KPI Management
- Staffing, Scheduling & Labor Control
- Coaching, Training & Accountability
- Customer Service Leadership
Timeline
Grants Administrator/Operations Supportt
Connections Thru Life, Inc.
11.2024 - Current
Area Manager of Operations
Amazon
08.2024 - 11.2024
Operations Coordinator
About Faces Entertainment
04.2022 - 08.2024
Program & Operations Coordinator
Walker Enterprise Construction
03.2020 - 04.2022
Bachelor of Science - Finance
University of Maryland Global Campus