Wilbert Slowman
Gallup
Summary
Dynamic Store Manager at The Home Depot Inc, adept at driving sales and enhancing customer satisfaction through effective team leadership and digital tool adoption. Proven track record in managing fulfillment operations and improving performance metrics, while fostering cross-functional collaboration and accountability within a high-volume retail environment.
Overview
9
9
years of professional experience
Work History
Store Manager
The Home Depot Inc
09.2016 - Current
- Lead daily operations of a high-volume store with full accountability for sales, staffing, safety, customer satisfaction, and inventory management.
- Manage all store fulfillment operations, including online order picking, BOPIS, curbside pickup, and delivery coordination.
- Rolled out and trained teams on new digital tools and mobile applications; supported adoption, troubleshooting, and optimization.
- Track and act on KPIs like pick speed, fulfillment accuracy, and VOC to drive consistent improvement.
- Partner cross-functionally with MET, receiving, HR, and regional leaders to support company initiatives and solve operational challenges.
- Focus on accountability, coaching, and clear expectations to lead a strong, dependable team.
- Adapt quickly to new programs, technologies, and company priorities — leading change effectively under pressure.
Education
Computer Science
Arizona State University
Tempe, AZ05-2027
Physics
Fort Lewis College
Durango, CO05-2017
Skills
- Store & Fulfillment Operations
- Team Leadership & Associate Development
- Digital Adoption & Tech Rollouts
- Performance Metrics & KPI Management
- Cross-Functional Collaboration
- Customer & Driver Experience
- Root Cause Analysis
- Change Management
- Time & Project Prioritization
Timeline
Store Manager
The Home Depot Inc
09.2016 - Current
Computer Science
Arizona State University
Physics
Fort Lewis College
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