Michael R. Tippett
Vancouver,WA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
NAPA Auto Parts
Portland, OR
07.2021 - Current
- Lead daily store operations, ensuring excellent customer service and efficient workflow.
- Manage and train staff to meet and exceed performance goals.
- Maintain accurate inventory levels and optimize store profitability.
- Achieved the NAPA Triple Crown Award for exceeding 100% in sales, gross profit, and inventory turnover goals.
Emergency Management Coordinator
Wake County GSA
Raleigh, NC
02.2020 - 12.2020
- Led comprehensive emergency response initiatives, enhancing community preparedness and resilience in crisis situations.
- Coordinated cross-departmental training programs on emergency protocols, improving staff readiness and response times.
- Developed and implemented disaster recovery plans, safeguarding critical services during emergencies and ensuring continuity.
- Managed real-time incident reporting systems, streamlining communication between first responders and management teams.
- Collaborated with local agencies to integrate resources and strategies for effective emergency response planning.
- Supported COVID-19 logistics, including testing sites, quarantine hotels, and supply chain support for medical teams.
Independent Business Solutions Specialist
NAPA Auto Parts
Raleigh, NC
02.2020 - 12.2020
- Ordered and stocked specialized automotive parts for law enforcement vehicles.
- Led cross-functional teams to streamline processes, significantly improving customer satisfaction and service delivery times.
- **Product Knowledge Development**: Educate customers on product features and benefits to enhance sales conversions.
- **Sales Reporting**: Generate detailed sales reports to analyze trends and inform inventory management decisions.
- **Customer Relationship Management**: Implement follow-up processes to ensure customer satisfaction and foster repeat business.
- Coordinated training programs for staff on product knowledge and effective sales techniques, boosting team performance.
- Managed client accounts by fostering strong relationships and identifying opportunities for strategic growth initiatives.
Warehouse Coordinator (1st Shift)
Owens & Minor
Raleigh, NC
08.2019 - 02.2020
- Streamlined daily warehouse workflows, improving team productivity and enhancing overall operational performance.
- Directed inventory management processes, maintaining accuracy and availability of stock for seamless operations.
- Coordinated cross-functional communication between teams to optimize logistics and timely order fulfillment.
- Monitored key performance indicators to identify improvement areas and drive continuous process enhancements.
Inventory Specialist / Counter Sales
NAPA Auto Parts
Raleigh, NC
11.2015 - 08.2019
- **Monitored stock levels daily, ensuring timely replenishment of automotive parts to meet demand.**
- **Conducted regular audits of inventory systems to maintain compliance with company standards and protocols.**
- **Utilized inventory management software to optimize stock placement and enhance retrieval efficiency.**
- **Collaborated with sales teams to forecast inventory needs based on seasonal trends and promotions.**
- **Coordinated with suppliers to track order statuses and resolve discrepancies in inventory shipments.**
- **Facilitated training sessions for staff on best practices for inventory management and product handling.**
Route Sales Representative
Flowers Baking Company
Raleigh, NC
03.2013 - 03.2015
- **Executed daily delivery schedules, ensuring timely arrival and exceptional service to retail partners.**
- **Maintained product visibility through effective merchandising strategies that aligned with customer preferences.**
- **Resolved delivery issues proactively by collaborating with logistics teams and addressing customer concerns promptly.**
- **Developed strong client relationships through consistent follow-up and personalized service tailored to their needs.**
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Education
High School Diploma -
Corinth Holders High School
Wendell, NC01-2013
Skills
- Inventory Management
- Forklift & Cherry Picker Operation
- Customer Service & Sales
- Team Leadership
- Warehouse Coordination
- Order Accuracy & Fulfillment
- Multitasking and organization
- Customer relations
- Problem-solving
- Store operations
- Store opening and closing
- First aid training
Certification
- Forklift Certified
- Cherry Picker Certified
- CPR & First Aid / Life Support Certified
- NAPA Auto Parts Triple Crown Award (Sales, Profit, and Inventory Excellence)
Timeline
Store Manager
NAPA Auto Parts
07.2021 - Current
Emergency Management Coordinator
Wake County GSA
02.2020 - 12.2020
Independent Business Solutions Specialist
NAPA Auto Parts
02.2020 - 12.2020
Warehouse Coordinator (1st Shift)
Owens & Minor
08.2019 - 02.2020
Inventory Specialist / Counter Sales
NAPA Auto Parts
11.2015 - 08.2019
Route Sales Representative
Flowers Baking Company
03.2013 - 03.2015
High School Diploma -
Corinth Holders High School
Napa Triple Crown
Out of my 10 years with Napa I have obtained 5 of these awards for hitting yearly, Sales Quota , GP% Quota , Inventory Turnover Quota.