Brianna Parker

• Answered incoming customer calls regarding product inquiries, orders, account issues, and complaints.
• Performed follow-up calls to ensure customer satisfaction with resolution provided.
• Maintained accurate records of customer interactions using a computer system.
• Utilized problem solving techniques to address difficult customer situations.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Navigated through computer systems to review information and respond appropriately to callers.

• Create weekly finance reports utilizing Microsoft Excel
• Assist with research on vendor/customer meetings/escalations
• Maintained accurate inventory records and tracked stock levels.
• Resolved customer complaints or answered customers' questions.
• Maintain meticulous records remaining compliant with all laws and company policies
• Manage and maintain accurate records of all financial transactions
• Identify and correct miscalculations and financial discrepancies
• Manage online banking including online payments and transfers
• Respond to customer inquiries and resolve payment discrepancies
• Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
• Provided customer service regarding billing inquiries.

• Served as the first point of contact for both internal and external visitors
• Greet customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
• Managed incoming and outgoing correspondence, including emails, faxes, mail and packages and business checks
• Filing and organizing records, invoices and other important documentation
• Worked closely with Accounting and Marketing Department
• Assisted with maintaining accurate invoice summaries and collection records through SAGE database, managing payments, scheduling supplier payments and track expenses and receipts
• Processed invoice payments and recorded information in account database
• Managed all payments processing, invoicing and collections tasks.
• Performed data import, scanning or manual keying processes to verify invoice accuracy.
• Assisted with planning, organizing and coordinating company events.
• Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.

• Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
• Sent clinical request and missing information letters to obtain incomplete information.
• Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
• Input claim information and payments into company database.
• Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
• Reviewed claims for accuracy before submitting for billing.
• Inputted data into the system, maintaining accuracy of provider coding information and reported services.

.

• Studied operations to establish standard production rate or improve efficiency.
• Prepared summaries of research findings and effectively presented them to supervisors.
• Delivered research findings in presentations, papers and spreadsheets to stakeholders.
• INVPIC
• Entered work data into Netsuite to digitize records and streamline research procedures.
• Processed invoice payments and recorded information in account database for different vendors
• Gathered information to produce accounts payable reports for review.
• Input statement information, reconciled accounts and resolved discrepancies.
• Maintained project schedules by managing deadlines and adjusting workflow.

• Monitored performance by reviewing relevant reporting data and producing statistical reports.
• Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
• Facilitated individual coaching sessions with CSRs to realign productivity goals.
• Created, recommended and implemented policies and procedures for operational and staffing resources.
• Coordinated with various company teams to offer and implement successful solutions to customer problems.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Determined and formulated policies, procedures and business strategies to meet growth objectives of company.
• Managed candidate activity within Applicant Tracking System (ATS).
• Documented study findings and prepared recommendations for updated procedures or organizational changes.

• Created client treatment plans based on assessments and goals.
• Attends court hearings, case reviews, staffing, and meetings as needed
• Worked with 30%-40% IDD youth ages 4-17, to improve daily functions
• Work with various members of the judicial system as well as numerous community support agencies to provide both mental health and substance use disorder related services and positive reinforcement.
• Provided individual and group mental health counseling in alignment with evidence-based practice and clinical models.
• Prepared evaluation reports based on specific diagnostic tools.
• Performed research tasks to increase knowledge of human behavior and performance.
• Process cases overseeing children in foster care, arranging visitations, counseling both parents, supporting foster parents, attending court, contacting schools and attending school conferences, and ensuring that the foster children make their medical appointments.
• Executed appropriate risk-assessment and mitigation strategies.
• Documented service plans, treatment reports and progress notes.

• Attended conferences, workshops and seminars to increase school-related knowledge in collaborating with Triad Universities
• Managed cohort's calendar and prepared meeting agenda and materials.
• Managed the academic process of students of the Cohort
• Coordinated plans and specific event needs with internal personnel.
• Retain students through graduation, and assist students through the entire academic program
• Resolved student & staff complaints or answered student questions regarding cohort protocol
• Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.