Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Brianna Pathammavong

Rochester,NY

Summary

Proven leader with a track record of enhancing team efficiency at Dunkin' Brands through innovative process improvements and a commitment to continuous learning. Excelled in fostering teamwork, demonstrated by effective communication and adaptability. Skilled in both technical knowledge and proactive problem-solving, consistently delivering exceptional customer service and operational excellence. Highly efficient Seasonal Golf Laborer well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.

Overview

8
8
years of professional experience

Work History

Crew Team Lead

Dunkin' Brands
05.2016 - 08.2024
  • Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
  • Developed strong relationships with clients, resulting in repeat business and an excellent reputation within the industry.
  • Championed a culture of continuous learning amongst crew members, organizing relevant workshops and seminars for skill development.
  • Optimized resource allocation by evaluating crew strengths and assigning tasks accordingly.

Seasonal Laborer

Churchville Golf Course
05.2023 - 05.2024
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy golf season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Cashier

Wegmans
02.2020 - 05.2021
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Childcare Provider

St. Pius X School
02.2019 - 06.2019
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.

Education

Bachelor of Science - Biological Sciences

University At Buffalo
Buffalo, NY
05.2024

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY
05.2020

Skills

  • Coaching and Mentoring
  • Technical knowledge
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Safety protocols and procedures
  • Proactive Problem Solving
  • Verbal and written communication
  • Work Planning and Prioritization

Timeline

Seasonal Laborer

Churchville Golf Course
05.2023 - 05.2024

Cashier

Wegmans
02.2020 - 05.2021

Childcare Provider

St. Pius X School
02.2019 - 06.2019

Crew Team Lead

Dunkin' Brands
05.2016 - 08.2024

Bachelor of Science - Biological Sciences

University At Buffalo

High School Diploma -

Churchville-Chili Senior High School
Brianna Pathammavong