Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Perez

Summary

Highly seasoned and goal-driven professional with proven managerial experience;
interested in pursuing a position as Area Manager.
Equipped with strong work ethic, leadership skills, proficiency in multi-tasking, and
providing support to team members to accomplish goals. Articulate communicator
with strong interpersonal skills. Extremely accurate and organized with the ability to
perform office management, staff oversight and training, data management, and team
building while creating a warm, welcoming environment for staff and customers.

Overview

7
7
years of professional experience

Work History

General Manager

Planet Fitness
San Antonio, TX
06.2021 - Current
  • Recruited, hired, trained and developed a high performing staff consisting of Assistant Managers, Member Service Representatives, and Trainers.
  • Implemented training program for incoming Assistant Managers and General Managers to ensure the knowledge, skills, and development of incoming talent.
  • Filled managerial vacancies at surrounding clubs to ensure continuous operations and performance across the fleet
  • Created and maintained a welcoming atmosphere for all members, prospective members and guests.
  • Focused on KPI indicators resulting in significant growth of EFT at numerous locations throughout the San Antonio market.
  • Managed payroll budgets, controlled expenses, and monitored inventory for the club.
  • Lead by example and maintained consistent accountability by training and coaching to ensure adherence to PF’s values and goals.
  • Managed marketing efforts by ensuring that staff is trained on all marketing promotions.
  • Prepared all HR related forms and sent to Corporate HR
  • Ensured safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicated to Facilities Maintenance team

Assistant General Manager

Planet Fitness
San Antonio, TX
06.2019 - 06.2021
  • Effectively perform General Manager responsibilities while Area Manager attended to other assigned clubs
  • Responsible for the hiring of staff. Created staff engagement to increase operational quality and decrease turnover
  • Ensured thorough and proper training of staff members to perform all duties and responsibilities. Ex: club sign ups, club tours, info calls, cleaning, and front desk activities
  • Focused on KPI indicators resulting in significant growth of EFT
  • Managed and maintained a successful customer service strategy by attending to all member surveys, NPS ratings, and on site BER's
  • Maintained the cleanliness of the gym by adhering to a proper cleaning schedule and following through with all team members
  • Ran weekly/monthly operations such a scheduling, club Coupa orders, and Preventative Maintenance
  • Filled managerial vacancies at 3 gyms across the fleet ensuring continuous training and fitness operations.
  • Trained multiple upcoming Assistant Managers ensuring their readiness to manage and lead.

Trainer

Planet Fitness
San Antonio, TX
06.2018 - 06.2019
  • Provided exceptional customer support by attending to all member inquiries regarding fitness and exercise plans
  • Successfully attained over 300 classes per month
  • Coordinated with staff and management to provide effective support in attainment of Planet Fitness goals

Team Member / Cashier

Kirklands Home Goods
San Antonio, TX
06.2017 - 06.2018
  • Supported and valued Customer Service in both the in store and online (ship to store) shopping experience
  • Greeted every customer with enthusiasm, maintains a positive, can do attitude at all times
  • Proactively engaged with customers, read cues and responded appropriately
  • Educated each customer on current promotions and merchandise assortment to support buying decisions
  • Made suggestions to build the customers basket that compliments the customers choices
  • Supported the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
  • Achieved or exceeded goals associated with company initiatives and programs by actively engaging with customers
  • Assisted in the process of the receipt of all merchandise in a safe, timely and efficient manner
  • Assisted in maintaining an efficient and organized salesfloor and stockroom
  • Assisted in maintaining merchandise presentation, pricing and the accuracy of inventory levels

Education

Bachelor of Science - Kinesiology

University of Texas At San Antonio
San Antonio, TX
2024

Associate of Science - Kinesiology

Northwest Vista College
San Antonio, TX

Skills

  • Critical thinker
  • Teamwork
  • Time management
  • Excellent Interpersonal Communication
  • Adaptability
  • Positivity and Accountability
  • Problem Solving Proficient in project organization and training
  • Highly motivated and dedicated self-starter
  • Highly skilled in all Microsoft Office programming

Timeline

General Manager

Planet Fitness
06.2021 - Current

Assistant General Manager

Planet Fitness
06.2019 - 06.2021

Trainer

Planet Fitness
06.2018 - 06.2019

Team Member / Cashier

Kirklands Home Goods
06.2017 - 06.2018

Bachelor of Science - Kinesiology

University of Texas At San Antonio

Associate of Science - Kinesiology

Northwest Vista College

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Brianna Perez