Brianna Pergola
New Hyde Park,NY
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Five Below
05.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Lead Sales Associate
Five Below
11.2019 - 05.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
Sales Associate
Carter's
09.2017 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
New Hyde Park Memorial High School
New Hyde Park, NY06.2017
Skills
- Data Analytics
- Voice of Customer Analysis
- Staff Management
- Training and Onboarding
- Customer Retention Strategies
- Creative and Innovative
- Project Management
- Cross-Functional Collaboration
Timeline
Customer Experience Manager
Five Below
05.2023 - Current
Lead Sales Associate
Five Below
11.2019 - 05.2023
Sales Associate
Carter's
09.2017 - 12.2019
High School Diploma -
New Hyde Park Memorial High School
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