BRIANNA PINNOCK
Atlanta,GA
Summary
Dynamic manager and analytical problem-solver with a proven track record in team building, leadership, and motivation, complemented by exceptional customer relations and relationship-building skills. Expertise in independent decision-making and sound judgment drives positive outcomes that contribute to overall company success. Committed to leveraging training, monitoring, and morale-boosting techniques to elevate employee engagement and enhance performance across teams. Passionate about fostering a collaborative work environment that inspires growth and innovation.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Manager
US1 Package Store
03.2024 - Current
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes. Coached associates to create strong team consistently delivering best-in-class customer experiences. Worked with management team to react to customer service issues, customer complaints and business opportunities. Maintained safe work environment for employees, vendors and customers.
Customer Service Agent
Menzies Aviation
03.2024 - 08.2025
- Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller. Completed order transactions and generated travel documentation and detailed itineraries. Assisted customers with ticket purchases, trip planning, pricing and scheduling. Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Patient Access Representative
Piedmont Atlanta Hospital
08.2023 - 04.2024
- Greeted and admitted patients and caregivers upon arrival. Managed pre-admitting and admitting of patients at busy facility. Verified completeness and accuracy of patients' information for documentation in EMR system. Registered patients, routed documentation and escorted individuals to procedure locations.
Package Handler
Fed Ex Ground
02.2023 - 08.2023
- Followed company policies and guidelines for labeling, packaging and shipping products at warehouses. Inspected packages for defects, damage and improper labels before check-in and check-out. Received incoming packages and arranged delivery to correct departments and personnel. Participated in safety training programs to reduce workplace injuries.
Education
Associate of Applied Science -
Georgia Piedmont Technical College
Village of Clarkston12.2023
Medical Billing and Coding
Georgia Piedmont Technical College
DeKalb05.2027
High School Diploma - undefined
Salem High School
Conyers05.2021
Skills
- Business development
- Self motivation
- Negotiation
- Time management abilities
- Multitasking Abilities
- Patient registration & check-in
- Insurance eligibility verification
- Multi-line phone systems / high-volume front desk
- Data entry & accuracy
- Electronic Medical Record (EMR) systems
- Customer service
- Team leadership
Certification
Adult First Aid/CPR/AEd, Oct 2025 — Oct 2027, American Red Cross
Timeline
Assistant Manager
US1 Package Store
03.2024 - Current
Customer Service Agent
Menzies Aviation
03.2024 - 08.2025
Patient Access Representative
Piedmont Atlanta Hospital
08.2023 - 04.2024
Package Handler
Fed Ex Ground
02.2023 - 08.2023
High School Diploma - undefined
Salem High School
Medical Billing and Coding
Georgia Piedmont Technical College
Associate of Applied Science -
Georgia Piedmont Technical College