Brianna Pinson
Houston,TX
Summary
Results-driven Corporate Trainer and Certified Life Coach with 4+ years of experience in training, leadership, and operational support. Proven track record of improving trainee performance, reducing attrition, and developing high-impact training programs. Skilled in cross-functional training, content development, and fostering environments that produce confident, high-performing teams.
Overview
10
10
years of professional experience
Work History
Corporate Trainer Specialist
ROI Solutions
11.2021 - Current
- Lead virtual training programs across multiple client accounts, successfully cross-training employees between companies
- Consistently produce high-performing trainees who exceed client expectations in quality, efficiency, and problem-solving upon entering production
- Analyzed training metrics to identify areas for improvement and drive strategic enhancements in programs.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Contribute to reduced trainee attrition/retention challenges through engaging, structured, and supportive training delivery
- Develop, refine, and implement training materials and curriculum enhancements to improve learning outcomes and trainer effectiveness
- Collaborate with leadership and fellow trainers to strengthen training strategies and ensure alignment with client goals
- Monitor trainee progress and performance using tracking tools and reporting systems (Excel)
- Provide real-time coaching, troubleshooting, and performance feedback during training sessions
- Support and equip other trainers by improving backend training content and resources
- Developed and delivered training programs to enhance employee performance and engagement.
- Assessed training needs through evaluations and feedback to tailor content effectively.
Office Manager & Doctor's Assistant
Well Deserved Wellness Chiropractic Office
05.2021 - 10.2021
- Managed daily office operations including scheduling, billing, and patient coordination
- Verified insurance claims and ensured accurate billing processes
- Maintained patient records and handled financial reconciliation
- Delivered excellent patient communication and administrative support
- Oversaw daily office operations, ensuring efficient workflow and optimal resource allocation.
- Managed scheduling and appointment systems, enhancing patient experience and office efficiency.
- Coordinated communication between patients and healthcare providers, fostering positive relationships.
- Maintained compliance with healthcare regulations, safeguarding patient information and office practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Toddler Teacher
Greenwood Preschool
04.2018 - 12.2020
- Developed and implemented learning modules focused on fundamental skills.
- Maintained classroom order and created custom learning materials.
- Fostered a positive and engaging learning environment.
Clinical Assistance Team
Search Services
01.2020 - 06.2020
- Supported patients using heart monitoring devices with troubleshooting and replacements
- Documented interactions and communicated updates to medical professionals
- Maintained high-quality service in a fast-paced, high-volume environment
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Store Manager
Papa John's
02.2019 - 01.2020
- Led daily operations, staff supervision, and customer service execution
- Trained and developed team members, including onboarding new hires
- Ensured operational efficiency, product quality, and customer satisfaction
- Led daily operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Implemented processes that improved inventory management and reduced waste.
- Oversaw financial transactions, ensuring accuracy in cash handling and reporting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Journeys Shoe Store
08.2016 - 08.2017
- Provided exceptional customer service and exceeded daily sales goals.
- Assisted customers in selecting merchandise and accessories.
- Recognized as a top-performing part-time sales associate.
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained product displays and inventory organization to promote optimal sales.
- Processed transactions accurately while ensuring efficient checkout procedures.
Education
Certified Life Coach -
IAP College
01-2021
Medically Withdrawn - Psychology
University of Mary-Hardin Baylor
01-2018
Diploma - undefined
Klein Forest High School
01-2018
Skills
- Corporate Training & Facilitation
- Cross-Training & Program Development
- Performance Improvement & Retention
- Leadership & Team Development
- Customer Experience Strategy
- Administrative Operations
- Microsoft Office & Data Tracking
- Conflict Resolution & Coaching
- Course design
- Staff training
- New employee training
- Facilitation techniques
Additional Information
Strong ability to adapt and learn quickly in fast-paced environments. Excellent at building relationships and fostering teamwork. Passionate about personal development and helping others grow.
Timeline
Corporate Trainer Specialist
ROI Solutions
11.2021 - Current
Office Manager & Doctor's Assistant
Well Deserved Wellness Chiropractic Office
05.2021 - 10.2021
Clinical Assistance Team
Search Services
01.2020 - 06.2020
Store Manager
Papa John's
02.2019 - 01.2020
Toddler Teacher
Greenwood Preschool
04.2018 - 12.2020
Sales Associate
Journeys Shoe Store
08.2016 - 08.2017
Diploma - undefined
Klein Forest High School
Certified Life Coach -
IAP College
Medically Withdrawn - Psychology
University of Mary-Hardin Baylor