Bri'Anna Quinones
Humble,TX
Summary
Highly motivated and hard-working professional with some experience in Phlebotomy, EKG, and IV wanting to build a long-term career with opportunities for career growth in the medical field. I am also willing to learn/cross train in positions to gain new skills and use it in the best possible way to meet company standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Clerk
United Health Group
07.2024 - Current
- Responded to inquiries from callers seeking information.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Enhanced overall customer experience through prompt issue resolution improving company reputation.
- Maintained confidentiality of patient finances, records, and health statuses.
Phlebotomist
Grifols Biomat USA
11.2023 - 03.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
Digital Shopper
Walmart
12.2022 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Warehouse Worker
Amazon
10.2020 - 05.2022
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Collaborated with team members to complete tasks efficiently and accurately.
- Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment.
Education
No Degree - Pharmacy
Lone Star College
Houston, TX08-2025
High School Diploma -
Lamar Consolidated High School
Rosenberg06-2018
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Answering customer questions
- Advanced math skills
- Attention to detail
- Customer service
- Time management
Certification
Certified Phlebotomy
Certified EKG
IV Certified
Certified Pharmacy Technician
BLS
Timeline
Insurance Clerk
United Health Group
07.2024 - Current
Phlebotomist
Grifols Biomat USA
11.2023 - 03.2024
Digital Shopper
Walmart
12.2022 - 11.2023
Warehouse Worker
Amazon
10.2020 - 05.2022
No Degree - Pharmacy
Lone Star College
High School Diploma -
Lamar Consolidated High School