Brianna Ramirez
New York,NY
Overview
7
7
years of professional experience
Work History
Operations Associate
Success Academy
03.2023 - Current
- Maintained and reconciled up-to-date health, attendance and culture records of over 500 scholars
- Maintained accurate records of inventory, orders, and shipments.
- Monitored building partners and identified areas for improvement.
- Developed and implemented operational procedures to ensure efficient workflow.
- Resolved inquiries quickly and effectively while maintaining a professional demeanor for over 500 parents
- Collaborated with team members to organize 20+ school wide events
- Drafted and published the schools weekly newsletter communicating all upcoming events and information to the families of our 500+ scholars
Front Desk Clerk
St. Francis Friends of The Poor
12.2020 - Current
- Ensured a safe and secure environment for 100 residents and guests
- Ensured that lobby area was clean and oderly at all times.
- Reported and recorded tenant and building emergencies.
- Answered incoming calls and directed them to the appropriate personnel.
Counselor
Northside for Child Development
06.2019 - 06.2020
- Maintained a safe, therapeutic environment for emotionally disturbed children ages 7 to 11
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
Secretary
City College Academy of the Arts
09.2017 - 06.2018
- Provided administrative support to teachers and other school staff
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Education
Bachelor of Science - Psychology
Mercy College
05.2022
High School Diploma -
City College Academy of the Arts
06.2018
Skills
- Bilingual (English and Spanish)
- Task Prioritization
- Goal Setting
- Team Collaboration
- Excellent Communication
- Dependable and Responsible
Timeline
Operations Associate
Success Academy
03.2023 - Current
Front Desk Clerk
St. Francis Friends of The Poor
12.2020 - Current
Counselor
Northside for Child Development
06.2019 - 06.2020
Secretary
City College Academy of the Arts
09.2017 - 06.2018
Bachelor of Science - Psychology
Mercy College
High School Diploma -
City College Academy of the Arts