Results-driven Customer Service Representative with expertise in enhancing team performance and achieving organizational goals. Demonstrates strong customer focus and exceptional telephone etiquette while utilizing various computer applications. Collaborates effectively in fast-paced environments to drive customer satisfaction and support business growth.
Work History
Registered Behavior Technician (RBT)
4 Months
Training Wheels ABA | 04.2026 - Current
Collaborated with multidisciplinary teams to assess and adjust therapy strategies.
Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
Accurately documented and maintained client behavior data ,skill development and process to support individualized support goals
Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Behavioral Technician
1 Year 1 Month
Behavioral Education Strategies Training | 01.2025 - 02.2026
Providing direct one-to-one ABA therapy/care in home, school, and community environments
Collecting and documenting data on individualized goals and progress
Teach clients to acquire language, social, pre-academic, fine motor and self-help skills based on a treatment plan
Completing duties as a clinical assistant through the BCBA in a timely manner
Administrative Clerk
4 Months
Housing Authorities | 08.2024 - 12.2024
Managed and organized departmental files, records, and documentation to ensure accurate and efficient recordkeeping
Entered and maintained information using Microsoft Excel and Microsoft Word
Maintained accurate tenant records, statistical data, and program documentation
Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
Community Support Worker (CSW)
1 Year 3 Months
La Casa Behavioral Health | 03.2023 - 06.2024
Provided individual, family, and group counseling to clients based on their needs
Created social and mental health assessments and develop appropriate treatment plans
Collaborate with other healthcare professionals to provide in depth comprehensive care
Facilitate referrals to other social or community services
Monitor client progress and adjust treatment plans as needed
Provide crisis intervention and support
Teacher Assistant
1 Year 7 Months
Head Start Program | 08.2021 - 03.2023
Maintained accurate records, proceed materials, prepared classroom resources, and completed administrative tasks to support daily program operations
Assisted teachers with planning and implementing educational activities in accordance to Head Start standards
Collaborating with teachers to complete instructional, supervisory, and operational tasks are needed
COVID-19 Screener
7 Months
Elwood Staffing | 01.2021 - 08.2021
Screened employees, visitors, and staff entering the facility in accordance with established health and safety protocols
Operated temperature-screenings according to the manufacturer’s instructions and CDC guidance for personal protection
Maintained a sanitized and clean work area throughout my shift
Reporting and documenting cases of positive responses according to established protocols
Teacher Assistant
1 Year 5 Months
Noah's Ark Christian Daycare | 08.2019 - 01.2021
Provided attentive care and supervision to infants and toddlers
Led educational group activities using age appropriate material
Created a comfortable, welcoming, and caring environment for students
Ensured safety of children within the classroom
Communicated daily with parents and guardians regarding students progress, needs, and concerns
Education
High school diploma
Roswell High School | Roswell, NM | 05-2017
Skills
Behavior management
Microsoft Word
Microsoft Excel
Childhood development
Communication skills
Applied behavior analysis
Six sigma methodology
Organizational skills
Teacher Assistant
Data entry
Crisis management
Decision making
Caregiving
Certification
Human Resources: Recruitment and selection - OpenLearn, The Open University August 2026
Registered Behavior Technician (RBT) at Little Heroes Behavior Services Inc.Registered Behavior Technician (RBT) at Little Heroes Behavior Services Inc.