Cynthia Herrera
Pflugerville,TX
Summary
With over 10 years of diverse work experiences, dedicated to providing the best possible assistance to others. I have a strong work ethic and passion for continuous learning drive constant improvement of skills and their effective application within any organization. Multitasking, dependability, cleanliness, and proactive thinking have been essential in all previous roles. I firmly believe in successfully completing assigned tasks and overcoming obstacles for both personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Action Behavior Centers
01.2024 - 01.2025
- Company Overview: ABA Therapy for Autism
- Provided ABA therapy
- Provided therapy associated with social and home settings
- Changed and feed the children
- Handled scheduling
- Front desk/answered calls
- Cleaned the center
- ABA Therapy for Autism
Server/Hostess
Eddie's tavern
02.2023 - 10.2024
- Hosted by the front door
- Checked IDs/ charged customers at door
- Served tables food/drinks
- Cleaned throughout shift and EOD
Server
Great Hills Country Club
09.2022 - 02.2023
- Took food and drink orders
- Checked on Members frequently
- Cleared tables
- Maintained a clean work area
- Bartended in tournaments (simple 2-4 ingredient drinks)
Server
Shenanigans Irish Pub
02.2022 - 08.2022
- Checked ids
- Served drinks /food
- Kept tables clean throughout the shift
- Cleaned bar at EOD
Front Desk Associate/ day care
Crunch Fitness
06.2021 - 06.2022
- Answered calls at front desk
- Helped with customers needs and questions
- Billing
- Cleaned machines and around the gym
- Worked in the day care area
Cocktail Waitress
Isla Grand Beach Resort
06.2020 - 05.2021
- Worked as a sever in the quarterdeck bar, pool, deck, and sand bar
- Bartended during the summer at the sand bar
- Maintained a clean work space
Sales Associate
Hollister Co
10.2019 - 06.2020
- Cashier
- Dressing rooms
- Receiving and taking out shipments
Sales Associate
Express Clothing
06.2019 - 06.2020
- Cashier
- Organizing clothes and product
- Jewelry
- Dressing rooms
- Maintenance
Representative
Teleperformance
11.2017 - 05.2019
- Took calls for customer support
- Made sure the customer had their wants and needs met
- Problem solving
- Billing
Sales Associate
TJX Companies, Marshall's
07.2015 - 11.2017
- Jewelry department
- Organizing clothes and product
- Dressing rooms
- Cashier
Education
No Degree - Basics
Texas Southmost College
Brownsville, TXHigh School Diploma -
Veterans Memorial High School
Brownsville, TX06-2017
Skills
- Customer Support
- Behavioral Therapy
- Working with people with disabilities
- Cooking
- Sales
- Childcare
- Crisis management
- Experience Working With Students
- Special Education
- Microsoft Excel
- Customer Service
- Applied Behavior Analysis
- Cash Handling
- Customer Care
- Office experience
- Microsoft Word
- First aid
- Merchandising
- Time management
- Commercial Cleaning
- Serving Experience
- Autism Experience
- Microsoft Outlook
- Working with people with developmental disabilities
- Cashiering
- Caregiving
- Bartending
- Bilingual
- Data Collection
- Google Docs
- Restaurant Experience
- Computer skills
- Customer Service Skills
- Babysitting
- Retail Sales
- Experience with Children
- Behavior Management
- Organizational skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Natural environment training
- Collaboration with professionals
- Prompting strategies
- Behavior intervention plans
- Self-management strategies
- Behavior modification techniques
- Error correction techniques
- Picture exchange communication system
- Incidental teaching
- Group instruction
- Activity schedules
- Verbal behavior training
- Augmentative communication devices
- Functional behavior assessment
- Direct instruction
- Leisure skills training
- Visual supports implementation
- Parent and caregiver training
- Pre-vocational skills
- Community-based instruction
- Peer-mediated instruction
- Session preparation
- Video modeling
- Relationship building
- Client engagement
- Treatment implementation
- Data collection and analysis
- Instructional strategy application
- Individual care planning
- Transition planning
- HIPAA requirements
- Critical thinking
- Behavioral support
- Behavior observation
- Encouragement and motivation
- Registered behavior technician (RBT)
- Clinical documentation
- Rapport building
- Decision-making
- Crisis intervention
- Behavioral management
- Registered behavior technician
- Progress documentation
- Active listening
- Case management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team of 10 in the development of ABA therapy.
- Resolved product issue through consumer testing.
Certification
- RBT Certification, 04/01/24, Present
- TABC, 11/01/22, 11/01/24
- Food Handler, 11/01/20, 11/01/24
- Driver's License
Additional Information
I'm nice, hard working and talk great with others. I have 6 years of customer service experiences. I love helping customers the best I can and love learning new things to improve my experience.
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Registered Behavior Technician (RBT)
Action Behavior Centers
01.2024 - 01.2025
Server/Hostess
Eddie's tavern
02.2023 - 10.2024
Server
Great Hills Country Club
09.2022 - 02.2023
Server
Shenanigans Irish Pub
02.2022 - 08.2022
Front Desk Associate/ day care
Crunch Fitness
06.2021 - 06.2022
Cocktail Waitress
Isla Grand Beach Resort
06.2020 - 05.2021
Sales Associate
Hollister Co
10.2019 - 06.2020
Sales Associate
Express Clothing
06.2019 - 06.2020
Representative
Teleperformance
11.2017 - 05.2019
Sales Associate
TJX Companies, Marshall's
07.2015 - 11.2017
No Degree - Basics
Texas Southmost College
High School Diploma -
Veterans Memorial High School
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