Brianna Reinarts
St. Paul,MN
Summary
Driven leader with customer service skills and approachable attitude. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Innovative and quick problem solver with exceptional eye for detail and organized scheduling.
Overview
10
10
years of professional experience
Work History
Catering Manager
Aramark
10.2023 - Current
- Enhances event satisfaction by planning and executing memorable catering experiences for clients.
- Manages high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Collaborates with clients to create customized menus tailored to their specific preferences and needs.
- Develops strong vendor relationships, securing cost-effective contracts and improving overall service quality.
Catering Coordinator
Aramark at Hamline University
03.2023 - 10.2023
- Built and maintained business clientele relationships, ensuring a high-quality guest experience
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
Event Intern Volunteer
Ruff Start Rescue
12.2021 - Current
- Works closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Coordinates inventory of various donated goods
- Collaborates with others by contributing time, effort, and talent to advance needs or further missions.
- Enhances community outreach by organizing and participating in local events and initiatives.
Server Trainer
Pillbox Tavern
08.2021 - 03.2023
- Led coordination special functions and events
- Provided excellent service while dealing with difficult situations.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Streamlined server training process for improved employee retention and quicker onboarding.
Lead Server & Catering Lead
Lumberyard Pub and Grill
04.2021 - 08.2021
- Worked with management to coordinate special functions and events
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers
- Assisted in the planning and organizing of catered events.
Server & Catering Lead
BIRDI Golf
01.2020 - 08.2021
- Increased sales by up-selling products to customers
- Led the service team during catered events
- Assisted in setting up & breaking down events
- Was the contact for clients during events.
Sales Administrative Assistant
TopGolf
10.2019 - 04.2021
- Coordinated and organized events
- Supported sales team members to drive growth
- Maintained customer data in SalesForce.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
Server Shift Leader
TopGolf
09.2018 - 04.2021
- Trained and acclimated new servers to restaurant's culture and operations
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Hajime Restaurant
06.2014 - 05.2019
- Greeted customers, answered questions, and recommended specials to increase profits
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Resolved customer concerns with friendly and knowledgeable service.
Education
Marketing Management
University of St. Thomas
Saint Paul, MNGeneral Studies
Anoka Ramsey Community College
Coon Rapids, MNHigh School Diploma -
Elk River Senior High School
Elk River, MN06.2017
Skills
- Multitasking and Time Management
- Microsoft Office
- Salesforce
- Menu Development
- Customer Service
- Strong Organizational Skills
- Staff Supervision
- Event Planning Proficiency
Timeline
Catering Manager
Aramark
10.2023 - Current
Catering Coordinator
Aramark at Hamline University
03.2023 - 10.2023
Event Intern Volunteer
Ruff Start Rescue
12.2021 - Current
Server Trainer
Pillbox Tavern
08.2021 - 03.2023
Lead Server & Catering Lead
Lumberyard Pub and Grill
04.2021 - 08.2021
Server & Catering Lead
BIRDI Golf
01.2020 - 08.2021
Sales Administrative Assistant
TopGolf
10.2019 - 04.2021
Server Shift Leader
TopGolf
09.2018 - 04.2021
Server
Hajime Restaurant
06.2014 - 05.2019
Marketing Management
University of St. Thomas
General Studies
Anoka Ramsey Community College
High School Diploma -
Elk River Senior High School
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