Brianna Rembert
Roxbury,MA
Summary
Customer-focused professional experienced in cash handling, inventory management, and customer service within fast-paced environments. Delivers efficient transaction processes while addressing diverse customer needs. Strong communicator and problem solver, enhancing team dynamics through effective collaboration.
Overview
12
12
years of professional experience
Work History
Head Cashier/Front-End Manager
Pete's Dockside
South Boston, MA
06.2016 - 03.2024
- Led front-end operations; optimizing cash handling processes, enhancing customer service standards, resulting in improved efficiency and customer satisfaction.
- Introduced digital payment solutions and streamlined checkout procedures, significantly reducing wait times and enhancing overall customer experience.
- Provided exceptional customer support; resolved complex issues with empathy and efficiency, fostering customer loyalty and positive reviews.
- Oversaw cashier training programs to enhance customer service skills.
- Ensured proper cash handling procedures were followed by all team members.
- Processed returns and exchanges to ensure compliance with company policies.
- Executed opening and closing tasks, including cash counting and till balancing.
- Communicated with clients to ensure satisfaction with catering services provided.
- Answered phone calls to assist customers with questions and orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed high-volume inbound calls to address customer inquiries and concerns.
Retail Sales Associate Cashier
TJX Companies
Dedham, Massachusetts
06.2012 - 09.2014
- Greeted customers and provided excellent customer service.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Answered phone calls promptly with a professional demeanor.
Education
Some College (No Degree) -
Massasoit Community College
Brockton, MASome College (No Degree) - Psychology
Framingham State University
Framingham, MASkills
- Cash management
- Customer Service
- Inventory Management
- Operational Efficiency
- Customer Engagement
- Team Leadership
- Training & Development
- Multitasking
- Attention to Detail
- Adaptability
- Conflict Resolution
- Tech-Savvy
- Customer relationship management
Skills
8+ (Experienced), 10+ (Experienced), 10+ (Expert), 10+ (Expert), 10+ (Expert), 10+ (Experienced), 10+ (Expert), 8+ (Experienced), 10+ (Expert), 10+ (Expert), 10+ (Expert)
Timeline
Head Cashier/Front-End Manager
Pete's Dockside
06.2016 - 03.2024
Retail Sales Associate Cashier
TJX Companies
06.2012 - 09.2014
Some College (No Degree) -
Massasoit Community College
Some College (No Degree) - Psychology
Framingham State University