Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Richardson

Ocala

Summary

Customer service professional with 5+ years of experience in high-volume restaurant and hospitality environments. Skilled in guest relations, conflict resolution, multitasking, upselling, cash handling, teamwork, and maintaining exceptional service standards. Recognized for working efficiently under pressure, adapting quickly to new environments, and delivering positive guest experiences.

Overview

2027
2027
years of professional experience

Work History

Support/Administrative Role

Marion County Fire Rescue
01.2025 - Current
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.

Server

Olive Garden
01.2023 - 01.2025
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.

Server

Miller's Ale House
2022 - 2023
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.
  • Update as needed

Bartender

Ghost Bar
Davie, FL
2021 - 2023
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.

Bartender/Server

Da Crab Lounge & Grill
North Miami, FL
01.2022 - 01.2023
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.

Server/Bartender

LongHorn Steakhouse
Pembroke Pines, FL
01.2021 - 01.2021
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.

Server

Texas Roadhouse
Miramar, FL
01.2020 - 01.2021
  • Delivered excellent customer service in a fast-paced environment.
  • Managed multiple priorities while maintaining accuracy and professionalism.
  • Handled transactions, resolved guest concerns, and contributed to team success.

Education

Bachelor of Science - Natural Sciences

Florida National University
Hialeah, FL
01-2022

Skills

  • Customer Service
  • Bartending
  • Serving
  • Cash Handling
  • Upselling
  • Teamwork
  • Multitasking
  • Problem Solving

Timeline

Support/Administrative Role

Marion County Fire Rescue
01.2025 - Current

Server

Olive Garden
01.2023 - 01.2025

Bartender/Server

Da Crab Lounge & Grill
01.2022 - 01.2023

Server/Bartender

LongHorn Steakhouse
01.2021 - 01.2021

Server

Texas Roadhouse
01.2020 - 01.2021

Server

Miller's Ale House
2022 - 2023

Bartender

Ghost Bar
2021 - 2023

Bachelor of Science - Natural Sciences

Florida National University

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