Brianna Richemond
Pembroke Pines,FL
Summary
Highly organized and dependable candidate skilled in managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to help the team achieve goals. Strong organizational skills and passion for hard work. Eager to secure an entry-level position and contribute to company success. Detail-oriented team player excelling at handling multiple projects simultaneously with high accuracy. Creates a positive and comfortable environment, regardless of circumstances or location.
Overview
6
6
years of professional experience
Work History
Reservations Sales Associate
The Setai Miami Beach
06.2024 - Current
- Collaborated with team members to ensure smooth reservation processes, resulting in a seamless customer experience.
- Strengthened relationships with clients by providing exceptional service, leading to repeat business and positive referrals.
- Ensured accurate billing practices by carefully reviewing charges associated with each reservation prior to finalizing transactions.
- Maintained up-to-date knowledge of property amenities, local attractions, and events for appropriate recommendations to guests.
- Enhanced company revenue through upselling additional services and recommending tailored travel packages.
- Assisted management in analyzing customer feedback, identifying areas for improvement, and implementing changes that elevated service standards across the board.
- Managed inventory levels accurately through diligent monitoring of cancellations or modifications in reservations.
- Trained new hires on reservation software and procedures, contributing to increased team efficiency and productivity.
- Implemented creative solutions for handling complex reservations or unique requests, ensuring customer satisfaction during their stay.
- Coordinated with other departments such as sales, marketing, and front office operations to optimize guest experiences throughout their stay.
- Monitored booking trends and provided data-driven insights to management for informed decision-making on promotions and pricing strategies.
Student Operations Assistant
Florida International University
05.2022 - Current
- Reduced wait times for students seeking assistance through effective triage methods in high-traffic office hours.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of operations.
Summer Camp Counselor
Sheridan Hills Christian School
06.2019 - 07.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
No Degree - Bachelor in Communication Arts And Media Design
Florida International University
Miami, FLSkills
- Scheduling Coordination
- Research abilities
- Positive Attitude
- Organization
- Collaborative Teamwork
- Relationship Building
Interior Decorating
I love to design spaces, allowing individuals to feel the emotions and hard work that I pour into my designs, not only satisfying myself but also my customers.
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Reservations Sales Associate
The Setai Miami Beach
06.2024 - Current
Student Operations Assistant
Florida International University
05.2022 - Current
Summer Camp Counselor
Sheridan Hills Christian School
06.2019 - 07.2021
No Degree - Bachelor in Communication Arts And Media Design
Florida International University
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