Jacqueline Soberal
Brooklyn,NY
Summary
Professional with significant experience in reservations and sales, well-prepared for this role. Strong focus on customer service, communication, and problem-solving abilities. Known for team collaboration and flexibility in meeting changing needs, consistently achieving results. Adept in using reservation systems, handling inquiries, and ensuring customer satisfaction.
Overview
31
31
years of professional experience
Work History
Reservations Sales Associate
Millennium Broadway Times Square Hotel
New York, NY
04.1998 - Current
- Processed incoming reservation requests through phone and email, maintaining a high standard of response time and communication.
- Utilized property management system to process reservations and maintain accurate records.
- Collaborated with front desk staff to streamline check-in processes for guests.
- Responsible for daily pick-up of all third party and FIT reservations.
- Trained new associates on reservation protocols and system functionalities.
- Cross trained in Telecom, Front Desk and Sales
Reservations Supervisor
Fitzpatrick Hotel Group
New York, NY
10.2002 - 11.2003
- Responsible for Supervising a central reservations team for North American Hotels.
- Trained and mentored team members on reservation systems and customer service best practices.
- Implemented process improvements that enhanced booking accuracy and reduced errors.
- Coordinated with various departments to streamline guest experiences during peak periods.
- Prepared monthly Corporate account Activity rEports with Directors of Sales.
- Prepared daily reports to provide a monthly recap of call volume and reservations conversion.
- Manage and update rates and availability for all websites.
Room Reservations Agent
Fitzpatrick Hotel Group
New York, NY
11.1994 - 04.1998
- Managed Phone sales, changes and cancellations.
- Monitored daily FIT allotments.
- Facilitated seamless communication between front desk and housekeeping to ensure timely room readiness.
- Resolved customer inquiries and complaints promptly, fostering positive guest experiences and repeat business.
- Collaborated with sales team to implement promotional strategies, increasing occupancy rates during peak seasons.
Education
Associate of Arts - Buisness
Katherine Gibbs School
New York, NY06-2002
Associate of Arts - Psychology
Kingsborough Community College
Brooklyn, NY06-1991
Skills
- Patience and composure
- Goal-oriented mindset
- Reservation software expertise
- Upselling strategies
- Telephone reservations
- Customer engagement
- Sales
- Fluent in Spanish
Timeline
Reservations Supervisor
Fitzpatrick Hotel Group
10.2002 - 11.2003
Reservations Sales Associate
Millennium Broadway Times Square Hotel
04.1998 - Current
Room Reservations Agent
Fitzpatrick Hotel Group
11.1994 - 04.1998
Associate of Arts - Buisness
Katherine Gibbs School
Associate of Arts - Psychology
Kingsborough Community College