Portia Jackson
Hampton,GA
Summary
Customer-oriented Reservation Agent with over 20 years of experience . Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone,email or chat to reach positive outcomes.
Overview
15
15
years of professional experience
Work History
Sales and Reservations Agent
Uhaul Moving And Storage
10.2021 - 05.2024
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
Real Estate Agent
Atlanta Realtors
12.2017 - 10.2021
- Advise and inform prospective clients on current market activities/condition and the negotiation process of real estate transactions
- Review and execute confidential documents, contracts and disclosures, gather client's confidential information to help facilitate the buying and selling process
- Assist clients in all aspects of buying property, including registration, payment of taxes, maintenance, accounting and reporting
- Meet with and assist clients, maintain positive relationships between clients and the Home Finders Team.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
Customer Service Agent
Chime Solutions
10.2014 - 08.2016
- Answer calls from clients to learn about and address their needs, complaints, or other issues with the services provided
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Provide clients help with signing up or altering their insurance plans
- Identify and escalate issues to supervisors as necessary.
Customer Service Specialist
Elegant Home Furnishings
03.2009 - 09.2014
- Promote and sell products
- Attract new customers, communicate with prospects on the phone as well as face-to-face, advise clients of how to match various items together
- Introduce promotions and opportunities to customers
- Cross-sell products to increase purchase amounts
- Answer phones, issue billing details as well as open a close customer account.
Education
Skills
- Patience and composure
- Reservations assistance
- Customer Engagement
- Customer Service
- Problem-Solving
- Email Etiquette
- Issue Resolution
- Reservation Software Expertise
- Pricing Data
Timeline
Sales and Reservations Agent
Uhaul Moving And Storage
10.2021 - 05.2024
Real Estate Agent
Atlanta Realtors
12.2017 - 10.2021
Customer Service Agent
Chime Solutions
10.2014 - 08.2016
Customer Service Specialist
Elegant Home Furnishings
03.2009 - 09.2014
Similar Profiles
Velicity ZavalaVelicity Zavala
Customer Service Representative at Uhaul Moving And StorageCustomer Service Representative at Uhaul Moving And Storage
Georgette LasleyGeorgette Lasley
E-Live Verify Agent EAlert at Uhaul Moving And StorageE-Live Verify Agent EAlert at Uhaul Moving And Storage
WILLIE PATTERSONWILLIE PATTERSON
Lead Customer Service Representative at Uhaul Moving And StorageLead Customer Service Representative at Uhaul Moving And Storage
Rudy HuertaRudy Huerta
Hitch professional at Uhaul Moving And StorageHitch professional at Uhaul Moving And Storage
MONICA JONESMONICA JONES
Child Protective Services Supervisor at Georgia Division of Family and Children ServicesChild Protective Services Supervisor at Georgia Division of Family and Children Services