Ciara Pebley
Summary
Dedicated, creative and organized employee. Works at a fast pace to meet tight deadlines. Personable team player ready to contribute to the company's success.
Overview
1
1
year of professional experience
Work History
Sales & Reservations Agent
U-Haul
03.2022 - 11.2022
- Executed company policies and followed the company's script verbatim properly to ensure the proper company procedure was followed
- Served customers by quoting rental rates and earning new business through sales and cross-selling
- Actively listened to customers, handled concerns quickly and escalated major issues to a supervisor
- Provided support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.
Clinical Resolution Analyst
HTC Global Services
05.2023 - 08.2023
- Received incoming calls from hospital employees, provided first level support, documented each call verifying customer information and all troubleshooting steps
- Researched, resolved, and responded to clinical and technical questions received via telephone calls, emails, and other channels
- Made callbacks in a timely manner and escalated problems to the appropriate individuals/groups
- Provided accurate and creative solutions to user problems
- Participated in team projects that enhance the quality or efficiency of the resolution center and assist with special Clinical product-related issues as needed
- Worked directly with physicians and nurses to address/troubleshoot technical problems impacting patient care.
- Collaborated with cross-functional teams to address recurring problems and implement lasting improvements.
Education
High School Diploma -
Homelife Academy
Jackson, TN05.2021
Skills
- Multitasking
- Critical Thinking
- Time Management
- Organization
- Tech Savvy
- Patience and composure
- Customer Engagement
Timeline
Clinical Resolution Analyst
HTC Global Services
05.2023 - 08.2023
Sales & Reservations Agent
U-Haul
03.2022 - 11.2022
High School Diploma -
Homelife Academy
Similar Profiles
Kameron GoldsmithKameron Goldsmith
Assistant Manager at U-HaulAssistant Manager at U-Haul
Vernice BeckwithVernice Beckwith
ROADSIDE ASSITANCE AGENT at U-HAULROADSIDE ASSITANCE AGENT at U-HAUL
Jadu ThomasJadu Thomas
Preventative Maintenance Technician at U-HaulPreventative Maintenance Technician at U-Haul
Akhil Radhakrishnan NairAkhil Radhakrishnan Nair
Associate Customer Service Representative at U-HaulAssociate Customer Service Representative at U-Haul
Francisco AmbrizFrancisco Ambriz
Sales & Reservations Agent at U-Haul InternationalSales & Reservations Agent at U-Haul International