BRIANNA RODRIGUEZ
Plainfield
Summary
Seeking to obtain and secure a position and to be part of a company that indulges professional growth which provides challenging and rewarding career while allowing me to use my knowledge and skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
New Jersey Imaging Network
12.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Verified insurance eligibility and coverage for patients.
Customer Care Representative
ALPS Craftsman
01.2017 - 04.2023
- Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions
- Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems
- Processed orders accurately while adhering to set deadlines
- Performed administrative tasks such as preparing documents, entering data into the system
- Ensured adherence to quality standards in all interactions with customers
Restaurant and food services
Eden Wok
03.2015 - 01.2017
- Provided excellent customer service in a high pressure environment
- Responsibilities included closing the restaurant, reconciling nightly cash drops, and managing employees
- Communicate complex messages to co-workers in a clear and professional manner
- Aided in training of new employees and assisted with ongoing performance improvement of current employees
Customer Service Representative
Galleria Home decoration
02.2014 - 09.2015
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
- Provided customers with product and service information
- Receive and fill telephone orders
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
Education
High school Diploma -
Penn Foster High School
Scranton, PA01.2017
Skills
- Professionalism in appearance
- Customer service
- Corporate Standards
- Problem Resolution
- Fluent in Spanish
- Understanding Customer Needs
- Project Requirements
- HIPAA compliance
Timeline
Patient Service Representative
New Jersey Imaging Network
12.2023 - Current
Customer Care Representative
ALPS Craftsman
01.2017 - 04.2023
Restaurant and food services
Eden Wok
03.2015 - 01.2017
Customer Service Representative
Galleria Home decoration
02.2014 - 09.2015
High school Diploma -
Penn Foster High School
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