Emily Varga
Cartersville,GA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dependable team member trained in customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Harbin Clinic
06.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Built and maintained positive working relationships with patients and staff.
Cashier
Dougs Place
05.2022 - Current
- Operated cash register to receive payment by cash, check and credit card.
- Answered customer questions and provided restaurant information.
- Learned roles of other departments to provide coverage and keep restaurant operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily tasks to keep areas clean and neat for maximum productivity.
Daycare Worker
Loving Kids Learning Center
03.2021 - 03.2022
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners/behaviors and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
- Sanitized toys and tables to maintain clean, safe environment.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
Food and Beverage Cashier
City Blends Nutrition
06.2019 - 08.2020
- Kept customer and food preparation areas clean and well-organized.
- Completed opening, closing and shift change tasks by following company guidelines.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Customer Service Associate
Lakepoint Station
05.2017 - 12.2018
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols.
- Promoted brand and marketing campaigns to create interest with customer.
Education
Bachelor of Science - Exercise Science
Jacksonville State University
Jacksonville, ALHigh School Diploma
Woodland High School
Cartersville, GA05.2020
Skills
- Customer Service/ Satisfaction
- Cash and Card Handling
- Professional Appearance
- Teamwork and Collaboration
- HIPAA Compliance
- Neat Working Areas
- Customer Assistance/ Service Excellence
- Activities Leadership
- Time Management
- Insurance Verification
- Patient confidentiality
- First Aid and CPR
- Calm Under Pressure
- Multi-task Management
Accomplishments
- Previously took mission trips with church
- S.P.L.A.S.H Bartow
- Completed Healthcare pathway in High School
- Trained Employees
- CPR and First Aid certified
- Consistently maintained high customer satisfaction
Timeline
Patient Service Representative
Harbin Clinic
06.2023 - Current
Cashier
Dougs Place
05.2022 - Current
Daycare Worker
Loving Kids Learning Center
03.2021 - 03.2022
Food and Beverage Cashier
City Blends Nutrition
06.2019 - 08.2020
Customer Service Associate
Lakepoint Station
05.2017 - 12.2018
High School Diploma
Woodland High School
Bachelor of Science - Exercise Science
Jacksonville State University
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