Brianna Rodriguez
Allentown
Summary
Dynamic team leader with proven success at Chick-fil-A, enhancing customer service and operational efficiency. Skilled in employee scheduling and fostering collaboration, I resolved customer issues effectively, boosting confidence and reducing escalations. Adaptable and organized, I implemented process improvements that streamlined workflows and supported team success.
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
4
4
years of professional experience
Work History
Team Leader/manager
Chick Fil a
09.2021 - Current
- Assisted team members in daily operations, fostering collaboration and communication.
- Supported project documentation and organization to enhance workflow efficiency.
- Learned safety protocols and best practices for workplace operations.
- Adapted quickly to new tools and systems, improving task execution speed.
- Participated in team meetings, contributing ideas for process improvements.
- Maintained accurate records of team activities to ensure accountability.
- Provided administrative support to management by coordinating schedules and resources.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Education
William Allen High School
106 N 17th St Allentown, PA 18102 United States06.2024
Skills
- Customer focus
- Employee scheduling
- Teamwork and collaboration
- Team leadership
Customer service
- Staff management
- Cashier
- Make Truck orders
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader/manager
Chick Fil a
09.2021 - Current
William Allen High School
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