BRIANNA RODRIGUEZ
San Jose,CA
Summary
Dedicated healthcare and human services professional with expertise in medical assisting, crisis intervention, and client support. Delivered trauma-informed care while ensuring confidentiality and safety. Proficient in patient intake, vital signs, treatment preparation, and community resource referrals. Certified in CPR, Certified Medical Assistant, and Domestic Violence Advocacy, with a strong capability to maintain composure in high-stress environments.
Overview
1
1
Language
8
8
years of professional experience
Work History
Caregiver / Home Care Aide
Nu Care
Santa Clara County, CA
01.2026 - Current
- Assist clients with activities of daily living, including bathing, personal hygiene, grooming, and other personal care needs.
- Delivered individualized in-home care, companionship, and daily support, addressing diverse client needs and improving overall well-being.
- Provide dependable one-on-one support while encouraging client independence and quality of life.
- Built trusting and professional relationships with clients, honoring their dignity, privacy, and independence.
- Provide medication reminders and assist clients with maintaining consistent daily routines.
- Prepare meals based on clients' preferences and dietary needs.
- Provide transportation and accompany clients to medical appointments, grocery stores, and other necessary errands.
- Assessed clients' well-being and reported any concerns or changes.
- Personalized care strategies to enhance client comfort and satisfaction. and communication approaches to meet individual client needs.
Domestic Violence Advocate / Emergency Shelter Advocate
Next Door Solutions to Domestic Violence
San Jose, CA
01.2021 - Current
- Provide trauma-informed, survivor-centered support to victims and survivors of intimate partner violence and their families in an emergency shelter environment.
- Respond to the agency's 24/7 Support and Information Line, providing crisis intervention, emotional support, safety planning, information, and referrals to internal and external resources.
- Respond promptly and effectively to crisis situations by providing immediate emotional support and assistance to promote resident safety and well-being.
- Develop and support individualized safety planning for survivors experiencing domestic violence and other crisis situations.
- Work to reduce barriers to services and provide responsive, inclusive, and accessible support to survivors.
- Support residents in a manner that honors their individual experiences, needs, backgrounds, and circumstances.
- Build and maintain professional relationships with residents while creating an atmosphere of empathy, dignity, safety, trust, and respect.
- Facilitate connections between residents and assigned case managers for non-emergency concerns and issues requiring follow-up.
- Assist residents with accessing community resources, supportive services, emergency supplies, and other available assistance.
- Provide residents with emergency supplies including food, clothing, toiletries, and other essential items.
- Maintain a safe and welcoming shelter environment by monitoring cleanliness, maintenance needs, and resident safety.
- Managed gate access and monitored security cameras to ensure safety and security of residents and staff within the emergency shelter.
- Enforce shelter rules, policies, and security protocols while maintaining a supportive and respectful environment.
- Documented client contacts and services accurately and promptly using the agency's Osnium data tracking system to ensure effective case management.
- Maintain strict confidentiality when handling sensitive client information and follow agency privacy and documentation requirements.
- Participate in staff meetings, trainings, orientations, and individual supervision meetings to strengthen professional knowledge and skills.
- Follow agency policies, procedures, emergency protocols, cleanliness standards, and safety requirements.
- Assist with diverse responsibilities to enhance resident support and shelter operations.
- Organized supplies, donations, and storage areas to ensure accessibility for residents.
Medical Office Assistant
Khuong Chiropractic
San Jose, CA
01.2019 - 01.2020
- Scheduled, confirmed, and rescheduled patient appointments while providing professional and compassionate customer service.
- Obtained and documented patient vital signs.
- Prepared patients for treatment in private treatment rooms while maintaining privacy and professionalism.
- Assisted with therapeutic treatments per office protocols, ensuring patient comfort and adherence to care standards.
- Administered TENS unit treatments to patients in accordance with office protocols.
- Maintained clean, organized treatment areas to support efficient patient care and enhance safety.
- Processed and followed up on insurance claims and billing to ensure timely reimbursements.
- Communicated with insurance companies and claim adjusters regarding claims, payments, and outstanding balances.
- Followed up with insurance representatives to assist with collecting outstanding payments.
Education
Medical Assistant Certification - Medical Assistant Program
Unitek College
San Jose, CA01-2020
Skills
- Patient care
- Daily living activities
- Bathing assistance
- Medication Reminders
- Patient Safety
- Medical Assisting
- Appointment Scheduling
- Patient intake
- Crisis management
- Safety planning
- Trauma-Informed Care
- Survivor-Centered Services
- Violence advocacy
- Client Advocacy
- Crisis response
- Hotline support
- Resource referrals
- Case coordination
- Emotional care
- Family communication
- Confidentiality
- Client documentation
- Data tracking
- Confidential Records
- Emergency Management
- Resource Management
- Customer service
- Collaborative teamwork
- Team Development
- Conflict Resolution
- Culturally Competent Care
Certifications Credentials
- Certified Medical Assistant (CMA)
- 40-Hour Domestic Violence Advocate Certificate
- CPR Certification
- Registered Home Care Aide - California
- In-Home Supportive Services (IHSS) Provider
Core Skills
Medical Assisting, Patient Intake & Vital Signs, Patient Care & Treatment Preparation, Activities of Daily Living, Personal Hygiene & Bathing Assistance, Medication Reminders, Patient Safety, Hot & Cold Therapy, TENS Unit Assistance, Appointment Scheduling, Insurance Billing & Claims, Insurance Company Communication, Patient & Family Communication, Domestic Violence Advocacy, Trauma-Informed Care, Survivor-Centered Services, Crisis Intervention, Safety Planning, Emotional Support, Crisis Hotline Support, Community Resource Referrals, Case Management Coordination, Client Advocacy, Confidentiality, Crisis Response, De-escalation & Problem Solving, Inclusive & Culturally Responsive Services, Client Documentation, Osnium Data Tracking System, Confidential Records, Security & Camera Monitoring, Emergency Procedures, Facility Operations, Supply & Donation Management, Customer Service, Team Collaboration, Staff Training & Meetings
Languages
Spanish
Native/ Bilingual
Timeline
Caregiver / Home Care Aide
Nu Care
01.2026 - Current
Domestic Violence Advocate / Emergency Shelter Advocate
Next Door Solutions to Domestic Violence
01.2021 - Current
Medical Office Assistant
Khuong Chiropractic
01.2019 - 01.2020
Medical Assistant Certification - Medical Assistant Program
Unitek College