ROUSHEKA LAIRD MOORE
Fife,WA
Summary
Dedicated and compassionate Customer Service and Case Management professional with over 9 years of experience in customer service, billing, and case management within healthcare settings. Skilled in insurance coverage interpretation, billing support, and patient advocacy. Licensed Practical Nurse (LPN) with a strong foundation in patient care and service-oriented support. Known for a detail-oriented approach and strong interpersonal skills, consistently praised for diligence and professionalism.
Compassionate Home Health Aide with background in providing care to diverse patient populations in home settings. Skilled in personal care, medication management, and light housekeeping, ensuring comfort and hygiene. Demonstrated ability to build trust and rapport with patients, resulting in positive feedback for quality of care provided. History of effectively communicating with healthcare professionals to enhance patient wellbeing and safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Home Care Aide (HCA) / Caregiver
First Choice In Home Care
01.2023 - Current
- Administered daily health monitoring and medication reminders, ensuring high standards of patient safety and satisfaction
- Supported clients in daily activities, fostering a compassionate and respectful environment to meet their physical and emotional needs
- Managed client cases, coordinating with family members and healthcare providers to address individualized care plans
- Documented patient health status and reported changes, providing accurate updates for care team collaboration
Advisor / Subject Matter Expert (SME)
Xerox
09.2018 - Current
- Provide technical support and troubleshooting for company accounts, specifically managing cases for complex device issues
- Assist advisors with escalated cases, ensuring seamless case management and high-quality service delivery
- Resolve billing inquiries and support customers with service-related issues, maintaining client satisfaction through efficient solutions
- Trained team members in service procedures, enhancing overall support quality and team development
Home Care Assistant
Home Health Care - Nicole Brown
02.2021 - 01.2023
- Assisted clients with basic healthcare needs, including mobility assistance, meal preparation, and medication reminders
- Provided case management for patients by tracking progress, maintaining documentation, and coordinating necessary services
- Ensured a safe environment and supported clients' mental health needs by fostering trust and offering companionship
Medical and Dental Associate
HGS - Constant Spring
12.2015 - 09.2018
- Acted as a liaison between patients, providers, and insurance companies, quoting insurance benefits and handling claims inquiries
- Assisted patients and providers in understanding coverage, copayments, and deductibles, facilitating clear communication regarding benefits
- Managed sensitive patient cases, provided billing support, and assisted with resolving complex coverage issues for healthcare services
- Developed proficiency in case management practices to enhance patient support and streamline claim resolutions
Housekeeping Aide
Global villa Hotel
Hanover, Jamaica
01.2015 - 12.2015
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Dusted furniture, fixtures, and other surfaces.
- Maintained an inventory of all cleaning supplies used in the housekeeping department.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Assisted guests with any special requests related to housekeeping services.
- Transported soiled linens from guest rooms to laundry area for cleaning.
- Removed trash from all guest rooms on a daily basis.
- Complied with safety rules set forth by management during daily operations.
Education
Practical Nursing (LPN Certificate) -
12.2020
Maggotty High School - Human & Social Biology, English Language, Social Studies, Principles of Business
Maggotty High School
Skills
- Case Management
- Billing and Insurance
- Technical Support and Troubleshooting
- Healthcare Support
- Communication
- Team Development
- Client safety and first aid
- Client documentation
- Patient care
- Case management
- Housekeeping
- Compassionate client care
- Case management experience
- Meal preparation
- Behavior redirection
- Care plan assessment
- First aid and safety
- Care plan management
- Community activities
Certification
- Licensed Practical Nurse (LPN), 12/01/20
- First Aid and Safety Certified
Timeline
Home Care Aide (HCA) / Caregiver
First Choice In Home Care
01.2023 - Current
Home Care Assistant
Home Health Care - Nicole Brown
02.2021 - 01.2023
Advisor / Subject Matter Expert (SME)
Xerox
09.2018 - Current
Medical and Dental Associate
HGS - Constant Spring
12.2015 - 09.2018
Housekeeping Aide
Global villa Hotel
01.2015 - 12.2015
Practical Nursing (LPN Certificate) -
Maggotty High School - Human & Social Biology, English Language, Social Studies, Principles of Business
Maggotty High School