Nichayle Tenney
Tacoma,United States
Summary
Dynamic Warehouse Ambassador
with 4 years of experience optimizing supply chain workflows, auditing inventory, and leading safety compliance initiatives. Leverages 10+ years of superior customer service and 5+ years of behavioral tech/direct support experience to effectively train, mentor, and de-escalate conflicts within diverse floor teams. A safety-conscious leader expert at translating complex operational goals into clear team execution while maintaining a positive, high-morale work culture.
Overview
1
1
Certification
8
8
years of professional experience
Work History
HCA (Home care aide) State certified
New Horizons
Olympia, Washington
03.2026 - 09.2026
- Administered medication and monitored client health status regularly.
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support, fostering improved client well-being.
- Maintained accurate records of client care and reported changes to supervisors.
- Collaborated with healthcare professionals to create and implement effective client care plans.
- Implemented safety protocols to ensure a safe living environment for clients.
- Communicated effectively with families regarding client needs and updates.
- Built trust-based relationships with patients through compassionate communication, enhancing client engagement.
- Maintained updated resident records in internal data systems to facilitate effective care management.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Inside Sales Advisor
Tesla
Henderson, NV
05.2022 - 07.2024
- Assessed customer needs by receiving inbound leads, qualifying opportunities, and scheduling consultations with the sales team.
- Ensured timely, professional communication with customers.
- Maintained professional communication to enhance customer relationships.
- Collaborated cross-functionally with multiple teams to resolve complex issues and enhance the overall customer experience.
- Utilized de-escalation techniques to maintain customer satisfaction and effectively escalate issues requiring management intervention.
- Maintained accurate records of customer interactions, enhancing service delivery and operational efficiency.
- Strengthened customer service experience at Tesla to increase satisfaction and loyalty.
- Collaborated with a team to identify improvements to company processes using past experiences.
Warehouse Ambassador
Amazon
Las Vegas, Nevada
12.2019 - 05.2021
- Coordinated shipments and ensured accurate order fulfillment for customer satisfaction.
- Operated warehouse equipment, including forklifts and pallet jacks, efficiently.
- Managed inventory levels and organized stock in compliance with safety standards.
- Trained new employees on warehouse procedures and safety protocols effectively.
- Monitored product quality during receiving and shipping processes diligently.
- Collaborated with team members to streamline operations and enhance workflow efficiency.
- Implemented best practices for inventory control and loss prevention strategies actively.
- Ensured compliance with safety regulations at all times while working in the warehouse.
- Maintained cleanliness of the warehouse environment, including sweeping, mopping, and dusting.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Census Enumerator
U.S. Census Bureau
Las Vegas, NV
04.2020 - 12.2020
- Engaged residents through door-to-door visits in assigned neighborhoods to encourage Census participation.
- Explained the purpose of the Census during resident interviews
- Clarified resident questions to improve understanding of Census participation.
- Documented resident responses with precision during data collection.
- Responded to inquiries from residents to clarify Census information and address concerns.
- Maintained detailed records of hours worked, mileage, and incurred expenses, ensuring accountability and transparency in reporting.
- Gathered community data to support initiatives for diversity and involvement in future programs.
Direct Support Professional
Community Visions
Spokane, WA
01.2019 - 11.2019
- Facilitated participation in daily life activities to promote independence and community integration for individuals with diverse needs.
- Assisted individuals in developing and enhancing self-help, domestic, and adaptive skills through tailored support strategies.
- Engaged in collaborative activities designed to empower individuals by enhancing their productivity and quality of life within the community.
- Oversaw household duties during overnight 10-12 hour shifts.
- Assisted with medication management and morning routines, while preparing nutritious meals to support clients' health.
- Executed routine cleaning tasks in the household to ensure comfort and cleanliness.
- Cleaning the household
- Fostered meaningful relationships with clients to enhance trust and encourage open communication.
HCA Physician Services
ANS Home Health Services
Spokane, WA
08.2018 - 02.2019
- Assisted patients with daily living activities, including bathing, grooming, and toileting, ensuring comfort and dignity.
- Prepared nutritious meals tailored to individual dietary needs while adhering to safety and hygiene standards.
- Strengthened clients' nutritional status through personalized meal preparation and health education. through meal preparation and healthful food recommendations.
- Provided timely medication administration to support patient health. and maintained household cleanliness.
- Supported client's nutritional health by preparing meals and recommending healthier options.
- Led mobility exercises to support clients' physical rehabilitation and improve their overall mobility. to improve clients' physical movement and comfort. Utilized games to support clients' memory and cognitive engagement.
- Developed health charts and notations to enhance communication with the nursing team.
- Established connections with clients to foster a positive and supportive environment, with my clients, ensuring positivity
Education
HCA State Approved Certification - HCA CERTIFICATION
Washington State Health
04.2026 - 05.2026
graduated highschool - humanities specialist
poly high school
Long Beach, CASkills
- Direct Support
- HCA certified
- Client care
- Direct Care
- Home Health
- Personal Care
- Disability
- CNA
- Data entry
- Clerical experience
- Time Management
- Customer Service
- Typing
- Customer Care
- Customer Support
- CSR
- Accounts Payable
- Accounts Receivable
- Nutrition planning
- Presentation skills
- Leadership
- HIPAA
- Research
- Computer skills
- Time management
- Medication management
- Effective communication
- Record keeping
- Team collaboration
- Problem resolution
- Safety compliance
- Behavior management
- Quality program protocols
- Meal preparation
- Care plan adherence
- First aid and safety
- Clinical documentation
- Client documentation
- Progress reporting
- State regulations
- Housekeeping
- Case management
- Case management
- Behavior support
- Psychological assistance
- Physical therapy
- Data entry
- Inventory tracking
- Shipping and receiving
- Shipment unpacking
- Inventory audits
- Inventory control
- Warehouse auditing
- Unpacking merchandise
- Attention to detail
- Documentation preparation
- Loading and unloading
- Supply ordering
- Rigid packaging
- Warehouse operations
- Storage organization
- Stacking and staging
- Quality control
- Barcode scanning
- Pallet jacks
- Order preparation
- Cleaning organization
- Inventory control
- Microsoft Excel
Personal Information
Title: DIRECT SUPPORT PROFESSIONAL
Certification
HCA Certified, Direct Support Professional Certified
Timeline
HCA State Approved Certification - HCA CERTIFICATION
Washington State Health
04.2026 - 05.2026
HCA (Home care aide) State certified
New Horizons
03.2026 - 09.2026
Inside Sales Advisor
Tesla
05.2022 - 07.2024
Census Enumerator
U.S. Census Bureau
04.2020 - 12.2020
Warehouse Ambassador
Amazon
12.2019 - 05.2021
Direct Support Professional
Community Visions
01.2019 - 11.2019
HCA Physician Services
ANS Home Health Services
08.2018 - 02.2019
graduated highschool - humanities specialist
poly high school