Brianna Rose

•Trained in multiple frontline and back-of-house roles to enhance service delivery across drive-thru, cash handling, lobby maintenance, and McCafé drink preparation.
•Demonstrated high skill and accuracy at drive-thru stations and completing additional tasks due to strong multitasking ability and consistent performance.
•Trained new hires on company procedures and policies with a focus on sales and customer service interactions

•Maintained cleanliness and organization of dining and kitchen areas daily.

•Collaborated with team members to ensure efficient order fulfillment during peak hours.

•Managed a self‑directed delivery schedule to ensure customers received accurate and timely service.
•Prioritized multiple orders effectively by evaluating distance, restaurant location, and delivery timing requirements.
•Maintained a completion rate above 90% with an average customer rating of 4.9 while working my day job and in school, demonstrating consistency and reliability.

•Provided direct care to complex psychiatric residents, including individuals with severe mood disorders, psychosis, trauma histories, and dementia‑related behavioral disturbances, using trauma‑informed communication and consistent behavioral redirection.
•Worked as the primary staff member on the psych/dementia unit, demonstrating exceptional compassion, emotional resilience, and the ability to maintain safety and stability during high-acuity situations.
•Delivered individualized ADL, peri‑care, and behavioral support to reinforce therapeutic routines, reduce agitation, and enhance cognitive functioning.
•Trained and compliant in full COVID‑19 PPE protocols, including isolation procedures, donning/doffing, infection‑control standards, and monitoring psychiatric residents under pandemic‑related restrictions.
•Collaborated with nurses, social workers, and mental‑health clinicians to report behavioral changes and support care plans, ensuring continuity of treatment through effective interdisciplinary communication

•Maintained a calm environment during crises, using crisis-intervention skills to de-escalate behaviors.

•Performed dual roles as a Resident Care Associate and Dining Room Coordinator, supporting clinical and daily-living needs for dementia care and psychiatric patients in the Clairbridge memory-care unit. •Provided individualized ADL and peri‑care, ensuring safety, dignity, and consistent behavioral redirection for residents with cognitive and psychiatric conditions.

•Maintained strict adherence to dietary plans and modifications, ensuring residents received proper nutrition aligned with medical and therapeutic recommendations.

•Created a safe, structured dining environment, following food‑safety protocols and supporting residents with memory‑care needs through calm, supportive redirection and routine consistency.