Brianna Roxas
Sacramento ,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server, Bartender, and Bottle Service
La Terezza Mexican Restaurant
Sacramento, CA
03.2025 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
Investment Advisor
Tire Pros
Sacramento
09.2024 - 01.2025
- Ensured compliance with industry best practices and standards, contributing to a strong reputation for quality and reliability among clients.
- Introduced innovative problem-solving methodologies that led to increased efficiency in handling diverse scaling challenges.
- Managed multiple priorities effectively while maintaining attention to detail under tight deadlines, contributing to overall team success rates'' increase in delivered projects.
- Streamlined project delivery processes, enabling team to meet critical deadlines with high-quality outputs.
- Adept at handling bookkeeping tasks using QuickBooks.
- Analyzed market trends and economic data to make informed recommendations for clients'' portfolios.
Customer Service Representative
Centene
Sacramento, CA
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative Agent
Pyramid Consulting
Remote
10.2023 - 10.2024
- Inbound call center taking a high volume of calls for State Medi-Cal members.
- Assist with requesting new id card, address changes and changing doctors.
- Checking status of prior authorizations, able to de-escalate, and file grievances for members.
- Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner.
- Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
- Maintains performance and quality standards based on established contact center metrics.
- Provides customer service in a high pace contact center environment over the phone, via live chats and emails.
- Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
Fish and Things Poke Bar
Nam Huynh
7426 Laguna Blvd Suite 300
01.2021 - 09.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Cultivated warm relationships with regular customers.
- Operated cash register and processed payments from customers.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Walmart
Walmart
Delta Shores
02.2020 - 01.2021
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Processed customer orders and accurately handled payment transactions.
Milanos Pizza
Milanos Pizza
3900 60th Street
11.2019 - 03.2020
- Cleaned and sanitized work areas, utensils and equipment.
- Followed company recipes and production standards to satisfy customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated grills, fryers and ovens to cook food items.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Order Placement
- Cleaning and Sanitizing
- Till Counting
- Valid Driver's License
- Phone Inquiries
- Quick Books
- Billing and Payment Processing
- Serve Customers
- POS Systems
- Safe Work Practices
- Supply Restocking
- Issue Resolution
- Customer Needs Assessments
Certification
- Utilized Responsible Beverage Service (RBS) certification to ensure safe alcohol service and compliance.
Timeline
Server, Bartender, and Bottle Service
La Terezza Mexican Restaurant
03.2025 - 07.2025
Investment Advisor
Tire Pros
09.2024 - 01.2025
Customer Service Representative
Centene
05.2024 - 10.2024
Customer Service Representative Agent
Pyramid Consulting
10.2023 - 10.2024
Fish and Things Poke Bar
Nam Huynh
01.2021 - 09.2023
Walmart
Walmart
02.2020 - 01.2021
Milanos Pizza
Milanos Pizza
11.2019 - 03.2020
High School Diploma -
Penn Foster Career School