Elexsis LeGrand
Burnsville,MN
Summary
Dear Hiring Team,
I am excited to apply for the Flight Attendant position at Sun Country airlines, With a passion for delivering exceptional customer service for over ten years, a strong commitment to safety, and a love for travel, I am confident in my ability to contribute to the high standards of Sun Country.
In my previous roles in hospitality, I honed my skills in customer service, sales and teamwork. I successfully managed diverse high-volume and high pressure situations. My experience has equipped me with the ability to remain calm under pressure, effectively communicate to customers, and maintain a positive, energetic and enthusiastic attitude.
Overview
9
9
years of professional experience
Work History
Bottle Server
Wonderland
03.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Hospitality concierge
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Model Cocktail Server
XS Nightclub, Wynn
04.2021 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess needs.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maximized sales by thoroughly promoting to customers and maintaining great salesmanship.
- Maintained accuracy and efficiency when processing sales transactions.
- Built relationships with clients from around the world.
- Hospitality concierge
Model Cocktail Server
1 Oak NYC
03.2017 - 02.2019
- Maintained accuracy and efficiency when processing sales transactions.
- Delivered personalized and attentive service to guests, ensuring a high level of satisfaction and a memorable experience.
- Upselling and sales techniques
- Maintained cleanliness and organization of service areas, adhering to all health and safety regulations to ensure a safe and hygienic environment.
Model Cocktail Server
XS Nightclub, Wynn
03.2016 - 01.2017
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Worked effectively with bartenders, servers, and management to coordinate service and resolve any issues, ensuring a smooth operation.
- Ensured guests had a memorable experience
- 5 star customer service
Cocktail Server
Lavo
10.2014 - 10.2016
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
Education
High School Diploma -
Burnsville Senior High School
MNBBA -
Normandale Community College
Skills
- Problem Resolution
- Order Placement
- Work well in high volume environments
- Developing Rapport with Guests
- Networking and Promotion
- Time Management
- Reading Comprehension
- Interpersonal Communications
- Exceptional customer service
- Team collaboration
- Adaptability
- Attention to detail
- Multitasking
- Sales
Timeline
Bottle Server
Wonderland
03.2023 - 03.2024
Model Cocktail Server
XS Nightclub, Wynn
04.2021 - 01.2023
Model Cocktail Server
1 Oak NYC
03.2017 - 02.2019
Model Cocktail Server
XS Nightclub, Wynn
03.2016 - 01.2017
Cocktail Server
Lavo
10.2014 - 10.2016
High School Diploma -
Burnsville Senior High School
BBA -
Normandale Community College
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