Isabella Llamoza
New York
Summary
Experienced and efficient server with a strong customer service background. Skilled in taking orders accurately, delivering food and beverages promptly, and providing exceptional service to guests. Able to work well under pressure and maintain a positive attitude in fast-paced environments. Dedicated to ensuring a memorable dining experience for every customer.
Overview
5
5
years of professional experience
Work History
Bottle Server
Ravel Events (The Summer Club)
05.2024 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
Server
Carver Road Hospitality
10.2021 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Waiter Supervisor
Latino Bites
10.2019 - 07.2021
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Awarded Employee of the Year 2021
Education
Associate of Science - Legal Studies
Saint Francis College
Brooklyn, NY05.2025
Skills
- Problem resolution
- Team management
- Sales Expertise
- Cash Handling
- Dining Customer Service
- Performance Improvement
- Server Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bottle Server
Ravel Events (The Summer Club)
05.2024 - Current
Server
Carver Road Hospitality
10.2021 - 05.2024
Head Waiter Supervisor
Latino Bites
10.2019 - 07.2021
Associate of Science - Legal Studies
Saint Francis College
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