Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Ruble

Louisiana,MO

Summary

Detail-oriented Data Quality Analyst adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality.


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Data Quality Analyst

Scale AI
02.2021 - 08.2023
  • Improved data quality by implementing rigorous validation processes and automated checks.
  • Enhanced data accuracy through meticulous review and cleansing of large datasets.
  • Ensured timely delivery of accurate reports for stakeholders by streamlining reporting processes.
  • Collaborated with cross-functional teams to identify data discrepancies and develop solutions for improvement.

Preschool Teacher

Hope Lutheran Pre-school
07.2019 - 12.2022
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.

Preschool Teacher's Aide

Bright Start Academy
07.2019 - 09.2020
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Engaged and entertained children through recreational and educational activities.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.

Customer Service Representative

Speed Commerce
02.2014 - 06.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Pike County Christian School
Curryville, MO

Skills

  • Data Management
  • ETL processes
  • Data Validation
  • Data Warehousing
  • Report Generation
  • Call Management
  • Product Knowledge
  • Complaint resolution
  • Follow-up skills
  • Technical Support
  • De-Escalation Techniques
  • Shipping procedures understanding

Timeline

Data Quality Analyst

Scale AI
02.2021 - 08.2023

Preschool Teacher

Hope Lutheran Pre-school
07.2019 - 12.2022

Preschool Teacher's Aide

Bright Start Academy
07.2019 - 09.2020

Customer Service Representative

Speed Commerce
02.2014 - 06.2018

High School Diploma -

Pike County Christian School

Similar Profiles

CREATE PROFILE
Brianna Ruble