Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Brianna Ruiz

Eridiana Gifts & More
El Paso,TX
2
Languages
11
years of professional experience

Dynamic customer service representative with 5+ years of experience in delivering outstanding support and driving service recovery. Proven ability to communicate effectively and adapt to challenges, ensuring seamless customer experiences and loyalty.

Work History

Customer Service

5 Years 6 Months
Eridiana Gifts & More | 01.2021 - 07.2026
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Gained and maintained department product knowledge to facilitate customer service.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Achieved consistent customer service excellence, maintaining positive attitude under pressure.

Receptionist

5 Years 3 Months
Manuel Ruiz Roofing and Construction | 02.2015 - 05.2020
  • Managed front desk operations, ensuring seamless communication between clients and contractors.
  • Coordinated scheduling of appointments and job site visits for construction projects.
  • Developed and maintained filing systems for client records and project documentation.
  • Assisted in processing invoices and payments, improving workflow efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

High School Diploma

Parkland High School | El Paso | 05-2015

Skills

Customer service aptitude
Customer Service Recovery
Residential customer service
Customer service improvement
Customer service abilities
Customer service standards

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service

Eridiana Gifts & More
01.2021 - 07.2026Read More

Receptionist

Manuel Ruiz Roofing and Construction
02.2015 - 05.2020Read More

Parkland High School

High School Diploma
Read More
Brianna Ruiz