Allscripts Sunrise, Press Ganey, Microsoft Office, Google Drive, Zoom,
Brianna Sahadeo
East Meadow,NY
Summary
Recent graduate from Adelphi University with a Bachelor's Degree in Psychology with experience in healthcare, education, and customer service. Strong interpersonal, communication, and organizational skills. Seeking to increase experience in the field of healthcare administration.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Patient & Customer Experience Associate Specialist
Northwell Health
Valley Stream, NY
03.2022 - Current
- Supports the development of patient and customer experience-based programs, projects, and improvements
- Performs service recovery, follows procedures regarding complaint management and escalates to the appropriate leadership
- Serves as a surgical liaison for orthopedic and general surgery patients, maintains ongoing communication between patients, families, and team members
- Collects and interprets patient experience feedback using Press Ganey
- Individually manages department operations during off shifts
Hospitality Liaison
Northwell Health
Valley Stream, NY
10.2021 - 03.2022
- Responded quickly to patient and family requests, obtaining answers regarding non-clinical information
- Escalated patient care issues consistently using service recovery
- Answered phones and directed calls
Office Assistant
Adelphi University
Garden City , NY
09.2021 - 12.2021
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
Tutor
Kumon
Levittown, NY
02.2018 - 12.2021
- Tutored elementary and middle school students on developing math and reading skills on Zoom and/or in-class sessions
Hospitality in Healthcare Intern
Northwell Health
Valley Stream, NY
06.2021 - 07.2021
- Focused on a holistic approach to enhance patient and customer experience under the guidance of Northwell Health’s Office of Patient & Customer Experience
- Exposed to various areas of the hospital, including Patient Experience Performance Improvement, Data Analytics, Holistic Services, Interdisciplinary Rounds
- Completed and presented Capstone project leading a “90 Days of Mindfulness” for staff
Commuter Assistant
Adelphi University
Garden City , NY
06.2019 - 05.2021
- Mentored incoming first year commuter students, sent weekly emails, and hosted 2 events per semester
- Informed students about leadership opportunities and involvement on campus
Education
Bachelor of Arts - Psychology
Adelphi University
Garden City 08.2018 - 12.2021
Skills
Teamwork and Collaboration
Software
Timeline
Patient & Customer Experience Associate Specialist
Northwell Health
03.2022 - Current
Hospitality Liaison
Northwell Health
10.2021 - 03.2022
Office Assistant
Adelphi University
09.2021 - 12.2021
Hospitality in Healthcare Intern
Northwell Health
06.2021 - 07.2021
Commuter Assistant
Adelphi University
06.2019 - 05.2021
Bachelor of Arts - Psychology
Adelphi University
08.2018 - 12.2021
Tutor
Kumon
02.2018 - 12.2021
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